Friday Aug 01, 2014

Linking of Bugs, Notes and SRs now available in SRs

We have extended the linking capability within the body of an SR. Because of security concerns and issues with dealing with embedded HTML, we don't let SRs contain HTML directly.

But we now allow a variety of formats to LINK from Bugs, Documents and other SRs within the body of an SR.

Screen shot of links that work in SR updates

So now you can a) direct link to these items when a support engineer gives you a bug or doc to follow, or you can update the SR using one of these formats. Hopefully they are not too tough to follow.

Knowledge Documents Formats
note 1351022.2
doc id 1351022.2
document id 1351022.2

Bug Formats
bug 1351022.2

Service Request Formats
SR 3-8777412995
SR Number 3-8777412995
Service Request 3-8777412995

Hope this helps!


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