By Richmiller-Oracle on Aug 01, 2014
We have extended the linking capability within the body of an SR. Because of security concerns and issues with dealing with embedded HTML, we don't let SRs contain HTML directly.
But we now allow a variety of formats to LINK from Bugs, Documents and other SRs within the body of an SR.
So now you can a) direct link to these items when a support engineer gives you a bug or doc to follow, or you can update the SR using one of these formats. Hopefully they are not too tough to follow.
Knowledge Documents Formats
doc id 1351022.2
document id 1351022.2
Service Request Formats
SR Number 3-8777412995
Service Request 3-8777412995
Hope this helps!