My Oracle Support Blog

Support Identifier Groups Give You Control

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Many customers want to control, manage, and organize their Contacts, Support Identifiers (SIs), and Assets to align with their business model. Support Identifier Groups offer the power and ability to expand or reduce the number of SI Groups. You now control the creation and maintenance of these customized SI Groups through the Customer User Administrator (CUA) role.

SI Groups give you greater flexibility in managing your Assets and Activities within My Oracle Support. Customizing the Support Identifier Groups empowers you to assign groupings that align with your business. Examples of groupings you might consider are:

  • Locations
    • Data centers
    • Support centers
    • Regions
  • Type
    • Hardware assets
    • Software licenses
    • Both
  • Users
    • Business division
    • Projects
    • Access / control
    • Skills and responsibilities
  • Your own logical grouping

You can find more details and a video on Support Identifier Groups in the knowledge base. Watch this short video to get started.

Update: Attend a live Get Proactive Essentials session, Using Support Identifier Groups, on Tuesday May 13. Get more details and enroll.

Note: This functionality is optional. If you are happy with how hardware assets and software licenses are grouped today, you can continue using your existing SIs with no changes.

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