We've heard your feedback and your requests, and spent countless hours designing, building, and testing, and the result is now live: welcome to the latest release of Software Configuration Manager!
Like previous releases, this one takes features that you may have been used to using, and makes them easier to use and more integrated with your overall SCM experience. The full functionality of both the Service Request and Knowledge sections of the "classic" MetaLink are now available as tabs in SCM -- but (hopefully!) with better usability, simpler, and more intuitive. As an example, compare the "classic" method for creating a new SR to the new SR wizard now in SCM; I think you'll like what you see!
But that's not all that's new; user thoughts and reactions have been coming to us through the "Feedback" link in the top corner of the dashboard, and we've been paying attention. For instance, the user community has asked for a print-friendly view of data tables, which is now available from the "gear" menu of dashboard regions. You've asked for the ability to view historical snapshots of how your targets were configured, and compare between different time points -- that's now available for all targets (either by drilling into a configuration's components, or directly via the brand new Targets region) . And more -- just explore around and see.
Please keep the feedback coming, both through SCM and through the blog. And enjoy the newest SCM, which should make the support experience even that much better and easier to use.