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My Oracle Support Blog

  • UI
    September 17, 2011

My Oracle Support Mobile is Live!

Regular blog followers will know that we’ve been working on
a mobile solution for My Oracle Support – well, it’s here - try http://support.oracle.mobi!
You are the FIRST to know. Shortly we will have it posted. You’ll need to sign in
with your regular My Oracle Support "SSO" user name and password, and then you should be
good to go.

Had authentication issues? We investigated and got the correct ports open. Please clear your browser and try now!

It is just the basics!

This is the first version of the My Oracle Support
mobile solution, so it doesn’t have all the bells and whistles yet. This
release allows you to perform the tasks that are the most common for our
customers and that we think will provide the most immediate value – namely
checking up on the status of your service requests and adding updates.

We’ll be including more functionality over the coming months
– and welcome your feedback on the features you’d like to see most. In the
meantime, if you get to the mobile site and really want the fill HTML version click the "Full Site" link before you sign in to switch over.

But I need some help...

Try the FAQ first... 

My Oracle Support Mobile is pretty straightforward to use,
however if you’re running into difficulties or would simply like to offer
feedback, please let us know by emailing emui-feedback_us@oracle.com or by
using the ‘Give Feedback’ link within My Oracle Support Mobile. The more input
received, the better!

Learn more about My Oracle Support Mobile by attending the
upcoming Oracle OpenWorld conference and
by visiting us at OpenWorld.

We hope you enjoy this latest addition to the My
Oracle Support platform. We have a LOT more planned for Mobile, so chime in on YOUR needs...

At OpenWorld?

The mobile development team will be at OpenWorld and would love to hear from you directly. We will be conducting usability sessions Monday to Wednesday and you could join us there, if you have some time (room to be posted). If you want to schedule time, we can do that too. Send us an email at emui-feedback_us@oracle.com

I will be there presenting at a few sessions and I hope to touch on Mobile. As other Mobile folks give me their schedules or booths I will post it here...



Join the discussion

Comments ( 7 )
  • wissem Saturday, September 17, 2011

    hello,

    I cannot login to http://support.oracle.mobi ; does it need special credentials?

    thanks,

    Wissem


  • guest Saturday, September 17, 2011

    It seems like it doesn't use the SSO credentials. The mobile site is not accepting the username/password while the full site does.


  • Peter Lorenzem Saturday, September 17, 2011

    Hi,

    The mail address does not exist: mailto:emui_feedback_ww@oracle.com.

    Regards Peter


  • Niall Litchfield Saturday, September 17, 2011

    Hi

    Right now it isn't accepting normal MOS credentials.


  • guest Saturday, September 17, 2011

    My login at http://support.oracle.mobi/ doesn't work.

    On MOS it works.


  • Richard Monday, September 19, 2011

    Sorry about that hickup at launch. We got the correct firewall open and everyone should be good to go (and thanks Peter for your help... I also fixed the email links).


  • Marcus Vinicius Miguel Pedro Monday, September 19, 2011

    Here it works!

    Congratulations for the excellent job!

    Marcus Vinicius


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