Coinciding with Oracle OpenWorld this week, we have a very exciting announcement to make: the next-generation platform for Oracle Support is now live! We've taken all of the functionality that was previously available in MetaLink, and embedded the configuration management capabilities of Software Configuration Manager directly into the process. The result is the brand new My Oracle Support portal, combining the best aspects of each to create a single interface to all of Oracle's support resources -- with configuration-based customization baked right in.
So, what does this mean to you?
By now, you’ve probably heard or read about the retiring" of classic metalink. You also might have read, heard or offered some constructive feedback on My Oracle Support in the form of blog comments (much appreciated!) or community posts (again, thanks!). Be assured that the My Oracle Support team (including yours truly) is hard at work tracking your feedback for upcoming releases, so please, keep it coming – We hear you! In fact, I encourage you to checkout this related post in the communities by colleague SeanB in which he explains that some of the problems identified in the last release of My Oracle Support will be significantly improved upon (ahem, performance) with the release coming up; of course, our customers will ultimately be the judges of what areas still need attention. Just to ensure you’re getting the information you need, here are a few helpful links on the switch from Classic Metalink to My Oracle Support for all Oracle Support customers (with Note numbers in paren): -- FAQ" – (New) (841055.1) -- Communities -- Main" Announcement with Preparation Info. (838708.1) -- Related Blog by Chris Warticki Feel free to leave more feedback or express concerns or questions below (I’d advise to be respectful, but that would be preaching to the choir ;-) Cheers!