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My Oracle Support Blog

Going Mobile with My Oracle Support

Have you see what it is like to run My Oracle Support in a Car to check your SR status?

Check out this YouTube video

Ok, it is a little supposed to be funny, but seriously are you in need of My Oracle Support "Mobile"?

We know the Flash interface won't work on say an IPhone, and also the HTML version would probably not be your favorite website via a phone.

So we want to know, what exactly would use use a mobile interface for? Are you just wanting alerts of SRs which are back in your court, or updates on specific SR's? Do you want to update an SR from a phone? Do knowledge searches?

Comment on this post. We can talk about it. And when the time comes you can maybe participate in further more refined requirements research, so we can get it right.

Join the discussion

Comments ( 23 )
  • Stephen Manning Tuesday, October 14, 2008
    Yes - I need a miniaturized html version of metalink for my pda phone (Windows Mobile) that would be great!
    We have actually created a "Mobile Intelligence" product for our customers based on APEX and this is what i envision for mobilemetalink.
    stephen
  • Jose. Tuesday, December 2, 2008
    Yes !! .. we need a mobile option.. with the update functionality as main request, I've seen how hard can it be to get the CRT approval or to check how a critical SR is progressing regardless your location.. Or you may find yourself taking the laptop any where you go..
  • Shannon Friday, January 16, 2009
    A mobile site is critical - functionality should include:
    -ability to view existing SRs by CSI
    -abiliyt to update existing SRs by CSI
    -Knowledge search
    -CSI profile updates
  • Richard Friday, January 16, 2009
    Shannon.
    Are those in order?
    Why do you want to update a CSI profile - I thought those would only be useful when filing an SR (which is not something you put as critical)...
    Can you say more about knowledge searching?
    And if you do knowledge searching, and find that you need a patch, what would your next steps be? Or how would you approach reading read mes and scanning possible articles? Do you want this full service or "lite"
    Thanks
  • Thibeaux Lincecum Wednesday, February 25, 2009
    We already get notification of updates to SRs via email, and I get email on my phone. What I need is the ability to read the content of the latest update and the ability to respond with my own update immediately, in case it's a simple question, so I can get the ball back in the other court quickly.
  • Martin Berger Sunday, March 8, 2009
    A mobile version would help saving time:
    I'm using public transport every day. So it would be nice to
    (ordered)
    1) check SRs
    2) search knowledge base
    3) forward article IDs to colleagues
    4) check configurations for warnings/alerts, ...
    currently I'm using metalink2.oracle.com for such work, but I fear Note:784634.1
  • john leavens Saturday, March 21, 2009
    A mobile metalink would be GREAT.
    My requirements would be.
    - Html, very slim down version of ML classic, flash is slow and does not add value for my use.
    - Read and update SR's. Often Oracle tech ask a question can respond to from mobile.
    - Sub set of Advanced Knowledge Base search
    -- All word search
    -- Exact word search
    -- Doc ID search
    -- Sources Check box
    -- Max number of Hits
    -- Product Platform/etc would be nice but not req'd
  • Ricardo Sanz Friday, April 3, 2009
    Hi. As an OnDemand customer I use a lot the classic Metalink on my blackberry. I use the Opera Browser because the standard blackberry browser does not work very well with the java in the classic Metalink-
    In my case, Metalink does not only helps solving issues, but also reports problems with the application and request feedback from the user about actions to solve application incidents and proactive support.
    More than once I have to wake up in the midnight to answer an OnDemand call requesting for a Change Request Approval for my environments. This will be a lot easier if instead of plug-in my laptop to do that, I can use my cell phone in my night table.
    The future is mobile.
    Also Flash is to slow for us
  • Suzanne Thursday, May 14, 2009
    Hi Richard,
    A Mobile version of metalink would be very helpful for monitoring SEV 1 SRs during times when we can't be at our computers.
    Most helpful access would be:
    1) Ability to view SR Updates from support
    2) Ability to provide feedback and update SR.
    3) Ability to view knowledge base, refernced notes and bugs.
    Short of that, is it possible to make a change in the email updates advising that there has been an update to the SR, to include the text of the update that support has provided?
    Thanks,
    Suzanne
  • Derek Thursday, May 14, 2009
    Yes this would be usefull. Even if the support update emails had more information in them with the last update would be useful. This way you do not have to use a laptop to get updates on your SR. Also simple feedback could be provided using your mobile device.
  • Guru Tuesday, July 28, 2009
    Yes, mobile for My Oracle Support is mandatory, when we get SR updates it will be helpful for us to respond the Queries. Classic metalink can be opened with Safari browser in iPhone. Sometimes users call us with some issue and we can look inot the knowledge base and respond to them instantly without looking for a laptop to check that out.Suggestion would be to keep the classic metalink till you get a mobile version of My Oracle Support site.
  • David Travers Thursday, December 10, 2009
    What a gem :D I found your site on google looking for something else entirely- and now I'm going to have to read all the old material XD So long my free time today, but this was a really awesome find!
  • Kristin Monday, May 24, 2010
    I just Googled "Oracle Support Mobile" because I was hoping to find such an option already existed.
    I would love to have a mobile option that I can use on my Blackberry for:
    - reading and providing updates to SRs
    - searching knowledge base documents
    I have been in a number of meetings without my laptop and it would be nice to keep on top of or provide an update about an SR. Also, to be able to look up an error message, patch/version availability, or key de-support dates from within a meeting would be handy.
    Thanks!
    Kristin
  • Timmy Vanwyck Saturday, June 19, 2010
    Great post. Just found it on AOL. tks for the useful info. Keep up the good work :)
  • Pavan Jami Tuesday, November 2, 2010
    I feel we are already way behind with Mobile applications compared to competitors at this industry. But it’s not too late to have. It would be really great and we loved to see ‘m.support.oracle.com’ in near future.
    Mobile Version should support
    1)

    View & Update SRs with an option to search/sort by Number, Contact etc. (Most Important)
    2)

    Search Knowledge Base with an option to email the Results/Documents
    We are just expecting basic things, which can be handled even when we are away from Laptop.
    Thanks
    Pavan Jami
  • Richard Miller Tuesday, December 21, 2010
    Ok, we are serious now about a mobile app.
    If any and all of you have a few minutes, fill out this survey.
    AND if you fill out the survey we can include you in the beta program and give you the opportunity to really help us design and build this app to help you!
    http://tinyurl.com/mosmobile
    Thanks
  • guest Wednesday, June 8, 2011
    I am sitting in a doctor's office and I received an update on my SR, I tried to signon to My Support but it doesn't work. I could have provided a quick response to the analyst, however, I will have to wait a couple of hours to get home to update the SR on my laptop.
  • DP Wednesday, June 22, 2011

    Lite mobile version of metalink is much awaited and very much needed.

    To quickly read/update SRs and even more important to read knowledge base articles on the go.


  • guest Thursday, September 15, 2011

    I was able to see and update SR from BB Bold using BB browser setup with the identification as Internet Explorer ( it is in general options ) and this was the link to login: https://supporthtml.oracle.com/ep/faces/index.jspx .


  • Vladimir Thursday, September 15, 2011

    I was able to see and update SR from BB Bold using BB browser setup with the identification as Internet Explorer ( it is in general options ) and this was the link to login: https://supporthtml.oracle.com/ep/faces/index.jspx .


  • Arno Rautenbach Tuesday, November 29, 2011

    Hi,

    It would be extremely useful to have a mobile app developed that interfaced directly with MOS. From my perspective it will be useful for the purpose of tracking SR's, responding as and when required. Without the need of connecting via using a phone browser.

    Also if it was possible to create SR's on the MOS - mobi site it would help. Quite often you have to leave the office and just dont have time to create that SR, but while on the bus or train it would be possible to create.

    Regards

    Arno Rautenbach


  • Arno Rautenbach Tuesday, January 10, 2012

    Hi Folks,

    Any feedback with regards to the development of the beta version of the mobile app.

    Regards

    Arno Rautenbach


  • guest Monday, June 11, 2012

    I would really like a mobile app for Metalink. All of the example reasons you listed are very pertinent when you are the sole DBA of over 100+ mission critical and unique databases.

    I usually have around 2-5 open service requests at a time with a couple of them being highly active with daily updates or multiple updates per day. I receive e-mail alerts for when Oracle has updated the SR but that's not enough. No that's only the tip of the Iceberg!

    Let's talk about OCM. I feel like I'm the only person on the planet that has fully adopted OCM. It allows you to monitor if the database is accessible and if the server is accessible. If Metalink were to incorporate the OCM interface into both alerts and a mobile app then I would be very happy.

    If a database goes down with an ORA-600 bug it's not a big deal to restart the database. If the database goes down and stays down for several days (all weekend for instance) then I now have a lot of work on my hands catching up my 24/7 importation streams while the system is twice is busy catching up on missed weekend reports.

    I would like a mobile Metalink.


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