You want me to upload what with my Service Request?
By jorge.zuniga on Apr 27, 2009
Imagine: it’s Monday morning and you’ve barely had time to listen to your colleague go on about her amazing weekend when –suddenly- you realize something is wrong with the performance of the Oracle database that you’re in charge of monitoring.
No big deal, you think to yourself: I’ll just go to Oracle’s Support website and log an SR to see what the deal is.
But wait… after logging the SR and uploading the Automatic Workload Repository (AWR), Oracle is asking you to upload even more information (say, the OSWatcher for instance).
Maybe you’re tired and confused at this point. Maybe you wished there were some way to get Oracle the information it asks for the first time you log the SR. Maybe you feel this is a waste of time OR… maybe, just maybe, this is no big deal at all and you proceed to upload the OSWatcher (or some other) data as requested.
So, how would you really feel in this situation? How could Oracle make uploading information during SR creation easier and painless for you?
How does the Oracle Configuration Manager tool help you do this (or what would you like it to do?)
Let us know! As always we look forward to your responses…
(PS: You can also checkout Note: 742215.1 on for additional help with uploading files with your SR)