What’s in YOUR Service Request?
By jorge.zuniga on May 22, 2009
Logging Service Request’s while leveraging the My Oracle Support Config. Manager (OCM) can offer a lot of benefits such as saving time – but do you know what’s being collected and passed along with your SR?
Some of you might know exactly what’s going in, others might just have an idea, and others still might not even be aware that the question could be asked – in any case, NOTE 728985.1 should help answer any questions you have regarding exactly what target information is being collected.
The Good News: we’re always listening to users on what they feel should be collected, so do let us know if you find yourself scratching your head and asking “Why don’t they collect [blank]?”