What you need to know about using My Oracle Support and “the Switch”

By now, you’ve probably heard or read about the retiring" of classic metalink. You also might have read, heard or offered some constructive feedback on My Oracle Support in the form of blog comments (much appreciated!) or community posts (again, thanks!).

Be assured that the My Oracle Support team (including yours truly) is hard at work tracking your feedback for upcoming releases, so please, keep it coming – We hear you! In fact, I encourage you to checkout this related post in the communities by colleague SeanB in which he explains that some of the problems identified in the last release of My Oracle Support will be significantly improved upon (ahem, performance) with the release coming up; of course, our customers will ultimately be the judges of what areas still need attention.

Just to ensure you’re getting the information you need, here are a few helpful links on the switch from Classic Metalink to My Oracle Support for all Oracle Support customers (with Note numbers in paren):

-- FAQ" – (New) (841055.1)
-- Communities
-- Main" Announcement with Preparation Info. (838708.1)
-- Related Blog by Chris Warticki


Feel free to leave more feedback or express concerns or questions below (I’d advise to be respectful, but that would be preaching to the choir ;-)

Cheers!

Comments:

I can not reach the destination. Bad links : retiring of classic metalink  FAQ Main Announcement with Preparation Info

Posted by Shin on July 11, 2009 at 06:44 PM PDT #

Hi Shin, The links should work now-- I've also included the Note numbers in parentheses in case any trouble persists. Thanks for pointing that out!

Posted by Jorge on July 13, 2009 at 01:03 AM PDT #

I really don't like the new flash metalink. I find it much slower. Plus usual navigation techniques that work elsewhere on web, including in classic metalink, such as using middle mouse button to open a link in a new tab or taking a bookmark do not work as expected. I can understand that new features have been added, but as with the new MOSC, I find the awkwardness, slowness and lack of usability will probably limit how much I use the new offering. For now I'm continuing to access classic metalink when I need metalink information, and I'll probably look at OTN forums or other Oracle or database groups on the internet for community, because I also find the new MOSC to be unusable. Please don't take this for anything more than it is -- my experience, and the reality of which will likely mean my avoiding the new offerings -- I am trying to be constructive -- if the people that don't like the new stuff don't say anything its really easy to assume that everyone likes the new way. While I appreciate that you are making an effort, I really don't like the results so far. For example, the old metalink forums surely had less features, weren't very slick, but I could read them quickly and get on with my job.

Posted by mrk on August 18, 2009 at 07:09 AM PDT #

Hi Mrk, When you say there are usability issues with the Community, are you referring to performance, or navigation of threads? Appreciate the feedback!

Posted by Jorge on September 04, 2009 at 07:58 AM PDT #

Can you explain the seeing contradiction between the statement on the metalink home page, "You can switch back to Classic at any time." and the E0Mail I recieved today stating, "My Oracle Support ...will soon be upgraded, and Classic MetaLink will be retired." Metalink works well for so many of your community. Why, oh ,why are you wanting to alienate us.

Posted by William Potter on October 02, 2009 at 05:11 AM PDT #

I agree with comments by Mrk. The new flash offering is painfully slow compared to Classic Metalink and I will be doing the same as him, when Classic is retired, i.e. avoiding the new site as much as I can and use OTN or internet. Sorry, for me, it's right idea, wrong technology

Posted by John on October 06, 2009 at 06:19 PM PDT #

Today I had a half dozen tabs open in Firefox 3.5.3 (running Mac OS Leopard), with 2 tabs for Metalink. I found 60% CPU and ~300MB in use for Firefox alone, which was almost all CPU in use on the Macbook Pro at the time. I closed the two Metalink tabs. I found 1% CPU and ~200MB in use for Firefox, so Metalink was grabbing almost all the CPU. With Flash being used now, I am amazed that two companies with immense resources (Oracle and Adobe) can not bring this under control. Flash should not require that every machine running a browser devote a lot of CPU and memory for Metalink. Another DBA at my site says his cooling fan turns on when he runs Metalink, and that does not happen for other apps. The old Metalink is going away soon, but the new one is still not ready for prime time. I need to whine about one other item. The "My Oracle Support" name is terrible. If the Metalink name needs to go away, something like "OraDelphi" would be distinctive and make a historical reference to being a source of answers for questions.

Posted by Philip on October 13, 2009 at 07:40 AM PDT #

Hi Jorge I meant both .. performance and clunkyness Why can't you open a thread in another tab/window? Why do a have to click a "back" link instead of using the browser's back button? Why is there so much clutter that even on a good sized monitor I can't see that many threads in the listing? (All the header, side panels .. I can collapse some of them, but not "featured discussions" ) .. I don't see the benefit of using javascript over a simple href. It just breaks my use of your forum. And the fact that I can't use tabs makes the slow performance even more unbearable, since I have to suffer through page transitions between each thread I look at versus opening up threads in 10 tabs and just flipping, closing and moving on to the next tab .. when I'm done with them I'm back in the thread index. There are all kinds of open source forum software that you can just install and use, and they work properly in the browser and do not interfere with your customers' use of their browser to use the forum.

Posted by mrk on October 16, 2009 at 07:17 AM PDT #

The new metalink screens are very very slow.....and somtime it is unworkable....pathetic....

Posted by Akhter Sufi on November 08, 2009 at 12:52 PM PST #

I have been trying to use the my Oracle support since it's launch couple of years ago. It never worked properly. It's confusing and slow. Now the classic metalink is offline and I can't even access my Oracle support. I prefer the classic Metalink but it's now offline and I can't do my Job. The my Oracle support page hangs after loading 96% or I get some server error.

Posted by Surge on November 09, 2009 at 04:17 AM PST #

I've been dabbling with My Oracle Support since it came out. Classic Metalink worked better but I wanted to get used to MOS. I found it usable for the most part until last Thursday. Starting last Thursday - 11/5, one day before Classic Metalink was to retire, the knowledgebase search function in MOS became unusable -- I would get messages about badly formed code when I tried a search. It got worse on rollout day 11/6. Yesterday and today, I have been barely able to use MOS at all -- probably twenty minutes of usable connect time which let me update an open SR and do one useful knowledgebase search. Right now, I cannot even get a connection. This product is broken. Oracle Management needs to do something -- maybe something as radical as restarting Classic Metalink until MOS can be stabilized.

Posted by KevinK on November 10, 2009 at 07:34 AM PST #

I can't get into the site - the flash splash page is stuck at 90% all the time

Posted by Andrew Kerr on December 08, 2009 at 07:22 PM PST #

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