Video Vignettes for My Oracle Support: Featuring user-driven innovations

My Oracle Support: Featuring user-driven innovations - New Videos Posted Aug 2014!

Updated Aug 1,2014. The HTML Transition is now complete...  So all of the old videos (that apply to the Flash UI) are now moot, although the concepts are still valid, if you want some background, the UI will be slightly different. Here are new videos for the HTML and Mobile user experiences. Learn what's new and start saving time today. This page is effectively "dead", a few videos are still valid, as shown below. I have added the new (Aug 2014) overview demo.

You can also use the Feedback link inside of My Oracle Support. There are also leader lead classes, and even sessions in other languages. Those posted here are only in English right now. Most are closed captioned for the hearing impaired.

My Oracle Support

A Quick Overview (New for Aug, 2014) - Miriam takes us through the basics of MOS. She covers a lot of ground for those who are new. This IS be the ONE video to watch!

Introduction to the new Certify Search UPDATED (July 2012 - Still a good one - Aug '14!) for the new content, features and changes... This 6 minute video is of a live demo - no PowerPoint slides! Check the certify blog to know what content is in Certify (not all products are available in Certify) Let us know your comments! This video is closed captioned.

MOS Mobile

We only have one video right now, but a new one is on the way. This one shows the basics of Viewing and Updating Service Requests Still a good one - Aug '14! But a new one is coming covering all of the great new features of MOS Mobile. Learn about what is new in Mobile, if you like.

MOS Flash (phased out, ALL are no longer applicable to the HTML UI)

Overview of My Oracle Support (with an emphasis on migration of Sun customers)
This 6 minute video is of a live demo. It provides just the basics for a first time user of My Oracle Support. It has an emphasis on those who are coming from Sun support.

Registering for My Oracle Support (including Sun customers)
This 8 minute video is of a live demo. Although registration doesn't require much explanation, it goes into "Support Identifiers" which is how you gain access to features and services. It has an emphasis on those who are coming from Sun support.

Registration and Account Administration (with an emphasis on migration of Sun customers)
This 15 minute video is of a live demo. Learn how registration works for My Oracle Support with an emphasis on how the administrator at your organization handles setting and approving access for others in your organization. It has a focus on understanding Support Identifiers, getting approval to access, and administration of permissions. We also include getting access with Sun contracts and serial numbers.

Introduction to the new Health Recommendations features (July 21, 2011)

John covers how to get the most out of the Health Recommendations and customizing the experience (including how to get email alerts for hot issues or your key systems!). This feature is based on using the collector to upload configuration information to My Oracle Support. There are lots of other advantages to doing that, but for this video we focus on the use of Health Checks. 

Introduction to the new Certify Search
UPDATED (July 2011) for the new content, features and changes... This 6 minute video is of a live demo - no PowerPoint slides! Check the certify blog to know what content is in Certify. Not everything is there yet! Let us know your comments!
(Version Subtitled in Japanese - 日本語の字幕付きバージョン)

Certifications Searching - Advanced Uses
This 6 minute video is a live demo - no PowerPoint slides! Although there is not much to talk about in advanced training, we think some tips and tricks might be helpful, so here they are.

Upgrade Planner
This 8 minute video of the real software contains no PowerPoint slides. It covers the forthcoming feature to help customers plan an upgrade from one software release to another. Let us know what you think!

Upgrade Planner - Advanced Uses
This 10 minute video of the real software contains no PowerPoint slides. It covers upgrades which would require merge patches, patches which need to be requested and more details on how to access the upgrade planner and some tips and tricks. Let us know what you think!

"Sun" Auto Service Requests

A quick (3 minute) introduction (not demo) of the ASR process for Hardware (Sun) customers. It explains how it works and the basic value of this cool feature. If you want the long and detailed explanation you can try this video.

Most Popular
These videos address frequently asked questions and are among our most watched.

How do I Install configuration manager
Learn the most efficient way to install Oracle Configuration Manager (OCM) in your environment to receive the full value from your support experience. Accurate as of Oct 2010.

Why use configuration manager?
Learn which features require users to download, install and use Oracle Configuration Manager (OCM), and whether these use cases are right for you.

Creating a Service Request
Review methods for creating a Service Request, the features of each step, and what to expect if you save drafts or file the Service Request (does not cover Sun "Hardware" service requests, this will be covered in another session).

Dashboard Customization
Key ways to customize your experience by creating a tailored view of your Oracle support data. This video is applicable for customers with and without Oracle Configuration Manager (OCM) in use.

Tailor your searches so you see only results relevant to your environment. Power View is especially useful for customers with large numbers of Support Identifiers and collectors.

Tips and tricks for getting the most out of Knowledge searching, refining searches, and advanced searches. Useful for all users. Mostly accurate, could use a refresh (Oct, 2010)

Learn about the Inventory report and its many features. This demo is for customers using Oracle Configuration Manager (OCM).


At least I know metalink has been replaced by Oracle Support. Ming Man

Posted by Ming Man on October 14, 2008 at 08:05 PM PDT #

Personally I don't like video training; I'd rather have it written down any day. 1. It's often easier to understand text than a heavy accent, and presumably more so when your first language isn't English. 2. Little things about the way someone speaks can be very annoying, especially when you have to listen to it over and over. I had to listen to one webcast where every sentence was spoken as a question. 3. I can read faster than you can speak. 4. If I need to re-read something then it's easier to loop over a section of text until I get it than to loop over a section of audio. 5. If I need to find something it's easier to find text than audio, in the latter case you often have to listen to the whole thing over. 6. If there's loads of stuff that's irrelevant to me then it's easier to skip over text than to fast forward audio. 7. A webcast where the presenter is just reading the slides with no additional explanation is completely pointless. Just give us the slides. As far as I can tell, video presentations/webcasts are good for ONE person only: the presenter, who doesn't have to type and can just speak. It may save the presenter a few minutes to do a webcast, but in a company the size of Oracle it must amount to thousands of wasted (listeners') hours.

Posted by Dave on October 14, 2008 at 10:37 PM PDT #

Product Overview I found myself clicking "forward" for most of this presentation, having already played with a majority of it. slide 15: i like the message box, unable to communicate with server. Is that something you really wanted to show? =)

Overall, I have to agree with the other posters; this is not my preferred way to learn about something. I acknowledge the effort you guys put into producing this short video clips, and I appreciate the intent, unfortunately I question its worth. Just trying to be honest here.

I also was not a big fan of the static screen shots; the next little video has a live demo, which is much more appealing.

Why Use Configuration Manager Your system is much faster than mine. =) However, I did notice that when the presenter peeked at the Health Checks, the bottom region (currently focused on init parameters) never finished loading before the presenter moved on. That spells "slow" to me as well. In fact, the presenter went back to the dashboard, then came right back to the same system, and it is obvious that all that data is being reloaded again. Not cached?

The PowerView section was interesting, but obviously only practical for larger organizations.

Installing Configuration Manager There is no "forward" button, which is rather annoying.

I have issues with the OCM install; doing them en masse is a royal pain. I have about 30 hosts with an average of 3 homes each, supporting 220 databases. Running these manual steps for each and every single one is just not practical. I did write a script to do this, but why is such a script not provided? Why does OEM/Grid Control not do this? Additionally, I found that I hit a number of errors/issues when running them in a batch mode, which is something else that is difficult to monitor manually.

Posted by Charles Schultz on October 16, 2008 at 11:33 AM PDT #

For some a "picture is worth a 1000 words". It is difficult to write explanation documentation to "show" a user how to do something. But we have tried to provide the same level of training within the Help system in written form. But if you would like to suggest another method to communicate the training, we should give it a look. I could post the transcripts, for folks to get a quick overview of what is in the class. Would that be useful? Dave, have you tried any of our training? Did you learn anything? Charles, we are working on performance on the back-end. The slowness is annoying to the development team too, so we know it can be an issue for you. Please do provide more feedback, so we can adjust how we share training materials and the quality of the materials.

Posted by Richard Miller on October 22, 2008 at 02:34 AM PDT #

Will anybody guide me regarding automated deplyment of the Product . In my enviroment there are 1000+ instances are runing with active/passive cluster, multiple oracle home.Can it deployed using Grid control. We are mainly concern with deployment in Active/passive cluster environment. Thanks in advance.

Posted by Manash on October 27, 2008 at 10:56 AM PDT #

Manash, it is largely a manual process. We wrote a quick little script using a central server to deploy and install OCM on all hosts in our enterprise; it could easily be adapted for OUI silent installs as well. However there is no error checking, which is a bit of a bummer. That is why the script is "quick" and "little". =) Like you, I am anxiously awaiting the time when GC will be able to do stuff like this.

Posted by Charles Schultz on November 09, 2008 at 11:54 PM PST #

We have 3 DBAs supporting our Oracle instances and any one could open an SR. The OCM installations seems to indicate that only one person will see the info on their dashboard and only that person will be able to use that info to help open an SR. This could be a problem for us.

Posted by Joseph Mako on December 09, 2008 at 08:18 PM PST #

Personally I like the presentation. It did a good job showing the steps of installing OCM. The CON for OCM is that we have to install it in each ORACLE_HOME. Why did you guys at ORACLE not integrate this tool into Oracle Enterprice Manager? You collect data from whichever database you connected to. Just a suggestion.

Posted by Hongyu Yang on December 10, 2008 at 04:48 AM PST #

This great demo - Clear, consise, and to the point. Thanks you

Posted by Abdel Gharzita on December 11, 2008 at 06:13 AM PST #

what a great idea to show the process in a demo video, i like it

Posted by Yao lei on February 05, 2009 at 11:26 AM PST #

I like the video presentation very much . I suggest Oracle Should upload more training material with video presentation for different modules . Its easy to understand and knowledgeable.

Posted by guest on February 16, 2009 at 06:21 PM PST #

I watch 2 videos one about the new "My Oracle Support" and another about installing the OCM on a unix box, and it was really helpful. I discover them, I will watch more of this small training videos. Yassine

Posted by Yassine Ghennai on March 17, 2009 at 07:02 PM PDT #

It is helpful.

Posted by Jayaram on April 02, 2009 at 09:25 PM PDT #

I liked the tutorial. I noticed that one person complained about no forward button. It's not needed, all you have to do is grab the slide bar at the bottom of the video with your mouse and you can move forward or back in video. The slide bar is great as you can forward / reverse right to the point you want.

Posted by dale on July 07, 2009 at 10:13 PM PDT #

Training video is clear and very much helpful. About tool we will comment after installation and used.

Posted by Prasad on July 29, 2009 at 04:07 PM PDT #

Video demo was clear and straightforward. I enjoyed it and found it helpful.

Posted by carrie ward on August 10, 2009 at 11:48 PM PDT #

I just watched Installing OCM. I have mixed feelings about it. It's a fine presentation. One should keep in mind that it will not replace good documentation and the need to read it as well. For instance, on instrumenting a database (, OCM Installation and Administration Guide (10.3.1) reports that it is already done in version and above. One less step for me to install and configure OCM here.

Posted by Gaétan Dufort on August 13, 2009 at 11:27 PM PDT #

Good point Gaétan. The most common error when configuring OCM is instrumenting the database in older release. We are always trying to reduce the number of steps. To that end, there is also a new mass deployment tool, to help install OCM on a larger scale when you are ready. Look for it on the Collector page. Cheers.

Posted by richard.miller on August 14, 2009 at 01:46 AM PDT #

Great Job i like your videos they are really very helpfull.Please do more in Backup and administration.Do you know other sites they offer these kind of video material for oracle?thanx a lot Benparka

Posted by benparka on August 27, 2009 at 08:07 AM PDT #

I noticed this was written a while ago and still gets comments! I always appreciate your tips. I often wonder if it takes one of two comments to get the ball rolling.Very good job. Thanks again.

Posted by Steve Smith on April 27, 2010 at 11:30 AM PDT #

Thanks Steve. I plan on doing a new set of these for all of the new features and maybe even one on just the quality and usability issues. Appreciate your input

Posted by richard.miller on April 27, 2010 at 01:38 PM PDT #

Any chane of having a similar videos for the On Demand section of MOS?

Posted by Carlos Saavedra on November 01, 2010 at 10:02 PM PDT #

I do see some in the pipeline. I am checking their status. Is there something specific you wanted to see covered? Thanks

Posted by richard.miller on November 02, 2010 at 08:06 AM PDT #

I started watching the demo until I got to the matter of collecting data about the oracle instance. The graphics did not keep up with the speaker. I tried sliding the bar foward and backward, but coule not get the video and sound to sync. Is there anyway to download and watch later?

Posted by Herb Overstreet on November 17, 2010 at 03:07 AM PST #

Sorry for the hickups. Yes, you can do that. I have IE 7... In IE 7 you go to the File Menu, Save as and make sure the type is "Web Archive" This will download the HTML page you are on and the .swf file as well. You should then be able to just double click on the HTML file and the video will play locally. Let me know if that worked for you.

Posted by richard.miller on November 17, 2010 at 03:35 AM PST #

Excellent mini-training - breath of fresh air on a stale afternoon!

Posted by Lucyna on December 01, 2010 at 05:23 AM PST #

Thanks for the Intro to Oracle Support video. I have been frustrated at times using in the past. However, I think that presentations like these really help when it comes to knowing how to find things on this site. I look forward to additional videos.

Posted by Mike calabrese on December 13, 2010 at 04:49 AM PST #

Happy to help. Sorry about the frustration. Let us know if there is a topic which could help you!

Posted by richard.miller on December 13, 2010 at 09:12 AM PST #

I watched "Upgrade Planner". It's excellent - short and sweet..easy to follow. I shared it with my ACS Customers since they are planning for 11g Upgrade. I am sure it will help them. Thank you, Richard!!

Posted by Kiran Dasari on March 16, 2011 at 04:50 AM PDT #

The intro training video keeps ending at 3:31 - about halfway through. Have not been able to see the whole video yet.

Posted by Chris Perozek on May 24, 2011 at 02:39 AM PDT #

I watched a couple of the training videos, but after this when I attempted to login into My Oracle Support I can no longer Login. I have tried rebooting my laptop and have tried to access My Oracle Support with bothy the HTML version and also Flash version. Yesterday I had no problems logging in at all.
Can you please reply to my e-mail address
Many thanks,
Peter Hunt

Posted by guest on June 28, 2012 at 05:56 AM PDT #

I am looking for Seebeyond SRE 5.0.5ver Monk/Java POC(proof of concept training). I could not find the either documentation or videos. Also how to search videos by products?. Any help is deeply appreciated.

Posted by guest on July 31, 2013 at 07:23 AM PDT #

I am so glad Oracle is trying to make videos for these products. I am working for a company using Oracle Access Manager and Identity Manager. I think the videos will be great for learning how to actually do something and not just "what the things are".

Posted by Jimmer on March 28, 2014 at 07:24 AM PDT #

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