Software Configuration Manager goes live

As you may have noticed, the previous Configuration Support Manager interface is completely gone now; and to celebrate, we now have a new name.  Welcome to Software Configuration Manager -- the aspect of Oracle Support that gives you a personalized and customizable way to simplify your configuration management, resolve problems more quickly, and address potential issues.


We are interested in the product but are wondering how many people have taken up CM. have you any stats you could share?

Posted by John Spiers on November 11, 2007 at 11:22 AM PST #

How are 'Projects' in the context of SCM supposed to work and what advantage would they have for the user?

Posted by John Spiers on November 13, 2007 at 08:24 AM PST #

System Health Issue: This is still a quarter behind on CPU's. It flags the one instance I put the Q4 CPU on, and then for which I updated/uploaded the OCM config, as missing the Q3 CPU (for OAS 10.1.2.x) - duhhh - of course - each OAS CPU removes the previous CPU. Also, the other 2 servers I uploaded info for from before I applied the Q4 CPU (and after the Q3 CPU), show no issues, but in fact should show as not having the Q4 CPU. "Fat, DUMB, happy"... Rory

Posted by Rory O'Connor on November 15, 2007 at 02:31 AM PST #

It appears the SR window is not filtering by the CSI I set.

Posted by Doug Phelps on November 19, 2007 at 04:42 AM PST #

I understand "Health Alerts" portion of SCM, nee CSM, is not done, so we should see better, more complete and additional information at some later date. But I'd like to express my concern, as with Rory O'Connor's 2007-11-15 post, that Oracle must put better focus on the quality of health alerts in general. Out of date CPU recommendations is just the tip of the iceberg. I feel Oracle understands that patch sets and CPUs must have very high quality. This is great. I feel Oracle thinks of "Health Alerts" as a marketing tool, not as an important tool in operating and securing Oracle installations, freeing DBA time to buy and install more Oracle stuff. ;-) cheers, wayne

Posted by Wayne Smith on November 21, 2007 at 05:05 AM PST #

Do you know when this tool will include PeopleSoft in its checks?

Posted by Dave on November 28, 2007 at 03:23 AM PST #

Question about E-Business Suite. We have two 11.5.9 E-Business suite installs. Both of these are multi-node. Do you have to install this on each node of each EBS environment? Can all of the collected data from all of the nodes be bound to a single configuration? Please provide more detail about how to install and manage this tools in multi-node EBS installations. Example: One EBS environment has 3 servers performing web/forms/concurrent processing, and a 3 node RAC for database. Regards, Jerry

Posted by Jerry Kohler on December 06, 2007 at 03:16 AM PST #

We have incorrect configurations defined. I had tried to deleted them thru the old interface. Why are they still showing up? How do you delete them now?

Posted by Bruce Beck on December 10, 2007 at 04:08 AM PST #

./ is broken at on AIX. The routinte setOCMDirPaths has two test that are not quoted, so the script will fail when first run. The two tests are: if [ -z ${ORACLE_CONFIG_HOME} ] ... elif [ -d ${ORACLE_CONFIG_HOME} ]

Posted by Bruce Beck on December 10, 2007 at 08:06 AM PST #

How do you delete a host? Cannot find it anywhere!

Posted by Peter Bennett on December 10, 2007 at 04:04 PM PST #

Older versions (CSM and OSA) had facilities to views patches applied. I don't find this in SCM. Is it in there and I am just missing it?

Posted by Bruce Beck on December 12, 2007 at 03:01 AM PST #

I never noticed this with RDA before, but while running RDA 4.10 setup today, there was a prompt for OCM, so I decided to answer with a "y", and see what would result. The result was that the OCM 10.2.7 bundled with RDA 4.10 was installed on top of the previous version, and it collected its data (does not seem to have overridden the disconnected mode I left it in since that requires giving proxy info to get out of our network, and back to Oracle). The online RDA man pages doc does indicate that there is an OCM RDA module (S090CM) that "executes [OCM] to collect configuration data when possible". I don't recall seeing any OCM documentation mentioning this RDA "feaature". How long has that been in RDA? This seems to be a rather obscure connection between the 2 products that should be highlighted more. Now I need to rethink/rewrite my docs for installing the 2 packages with a new OAS installation. Oh well - guess it can simplify it. Still looking for a manual upload method for OCM output - any news about that? TIA, Rory

Posted by Rory O'Connor on January 02, 2008 at 07:53 AM PST #

I have posted more findings in the tech forum for SCM. We REALLY need some guidance on the interactions of RDA and OCM (or at least I do ;-)

Posted by Rory O'Connor on January 03, 2008 at 08:07 AM PST #

Well, there is a manual upload method ... sort of. A new Headlines item, Note:453412.1, seems to indicate amidst all the confusing verbiage that it can be done. However, my reading of that note is that it boils down to either of 2 manual procedures that attach the collected data file to an SR. 1. Run OCM directly, then create an SR, then transfer and attach the ocmconfig.jar file for uploading. 2. Run the RDA that is included with the RDA-OCM bundle package, and (AFTER OCM is installed/configured/run disconnected mode), RDA will then include the jar file in its output directory in a subdirectory named "extern" (confusingly though, it renames the ocmconfig.jar to RDA_OCM_payload.jar), and that will be included in the zip file that RDA produces from all the static html files to create its upload package. Early in that note it confuses the issue with the statements: "1. Customer performs OCM disconnected mode collection and transports disconnected mode collection package to a machine that is connected to the internet. 2. Customer installs Remote Diagnostic Agent (RDA) 4 - OCM/RDA Package - Note 372331.1 - on the machine connected to the internet, and uses OCM/RDA to attach disconnected mode collections to an existing SR or to a draft SR." That makes it seem as though, somehow, I could install the OCM/RDA bundle (or is that really different from the RDA-OCM bundle that I am thinking of? Need consistent naming conventions here...) on my Windows workstation PC, which has the Internet connection, and run it and it will go out over our internal network to the unix/Oracle servers, pull the config info for an OracleHome, combine the transferred ocmconfig.jar file with the resultant reports, and then we have the usual RDA zip file to upload to an SR... REALLY?? This is a LONG way from the AUTOMATED config update process I recall from Solaris sysadmin work a few years ago in which the Sun-provided package would run from a cron job as scheduled (nightly I seem to recall), collect the Solaris config info, package it, and email it, all without manual intervention (unless something went wrong with the process like unclosed, multi-gigabyte Oracle logs in /var... ;-). Outbound email is much more likely to be compliant with typical enterprise security standards than "live" internet connections as used by OCM in connected mode. How about that as an upload option?? OCM already has the ability to do collection in automated fashion - all it needs is something like Sun's approach in sending the report via email to make it a complete solution. FWIW, Rory

Posted by Rory O'Connor on January 07, 2008 at 04:40 AM PST #

I've just started looking into this for a client and I would agree with Rory O'Connor's comments on this post about being able to email the ocmconfig.jar file to Oracle Support. And also adding a "what I think would be simple" upload facility on the SCM Dashboard itself?

Posted by Alan Nolan-Davies on March 26, 2008 at 10:42 PM PDT #

In response to Rory and Alan -- our apologies for any lack of clarity in the instructions; I think the RDA bundling may be confusing the issue. If you ignore the RDA aspect for the moment, the picture becomes clearer: in disconnected mode, you just perform the collection through OCM, and attach it to an SR. (Easier than email, I'd say, because of the processing required on the receiving end.)

In upcoming releases of the collector and interface, we're going to be adding "simple" upload capabilities to SCM, so that should cover Alan's ideas as well.

Hope that helps!


Posted by Joshua Solomin on March 27, 2008 at 12:18 PM PDT #

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