Online Chat Available for Existing Service Requests
By Leslie-Oracle on Apr 16, 2014
An online chat session can often answer a question or clarify a situation quickly.
My Oracle Support now offers a new chat feature that enables Oracle Support engineers to contact you instantly online to discuss an open Service Request—to ask a question, share detailed commands and troubleshooting information, or confirm that your issue is resolved.
You always control your availability for an online chat. When you are involved in critical projects or meetings, set your status to “Not Available” and the engineer will contact you using your preferred method. Keeping yourself in the “Available” status lets your Support engineer know when you are online and available for a chat about your Service Request.
If you receive a chat request from a Support engineer, you can decide to accept the chat, request a different time for the chat, or decline the chat.
Find out more—watch a short video demonstration and read additional details.