My Oracle Support Mobile is Live!

Regular blog followers will know that we’ve been working on a mobile solution for My Oracle Support – well, it’s here - try http://support.oracle.mobi! You are the FIRST to know. Shortly we will have it posted. You’ll need to sign in with your regular My Oracle Support "SSO" user name and password, and then you should be good to go.

Had authentication issues? We investigated and got the correct ports open. Please clear your browser and try now!

It is just the basics!

This is the first version of the My Oracle Support mobile solution, so it doesn’t have all the bells and whistles yet. This release allows you to perform the tasks that are the most common for our customers and that we think will provide the most immediate value – namely checking up on the status of your service requests and adding updates.

We’ll be including more functionality over the coming months – and welcome your feedback on the features you’d like to see most. In the meantime, if you get to the mobile site and really want the fill HTML version click the "Full Site" link before you sign in to switch over.

But I need some help...

Try the FAQ first... 

My Oracle Support Mobile is pretty straightforward to use, however if you’re running into difficulties or would simply like to offer feedback, please let us know by emailing emui-feedback_us@oracle.com or by using the ‘Give Feedback’ link within My Oracle Support Mobile. The more input received, the better!

Learn more about My Oracle Support Mobile by attending the upcoming Oracle OpenWorld conference and by visiting us at OpenWorld.

We hope you enjoy this latest addition to the My Oracle Support platform. We have a LOT more planned for Mobile, so chime in on YOUR needs...

At OpenWorld?

The mobile development team will be at OpenWorld and would love to hear from you directly. We will be conducting usability sessions Monday to Wednesday and you could join us there, if you have some time (room to be posted). If you want to schedule time, we can do that too. Send us an email at emui-feedback_us@oracle.com

I will be there presenting at a few sessions and I hope to touch on Mobile. As other Mobile folks give me their schedules or booths I will post it here...



Comments:

hello,

I cannot login to http://support.oracle.mobi ; does it need special credentials?
thanks,
Wissem

Posted by wissem on September 17, 2011 at 03:34 AM PDT #

It seems like it doesn't use the SSO credentials. The mobile site is not accepting the username/password while the full site does.

Posted by guest on September 17, 2011 at 03:42 AM PDT #

Hi,

The mail address does not exist: mailto:emui_feedback_ww@oracle.com.
Regards Peter

Posted by Peter Lorenzem on September 17, 2011 at 03:58 AM PDT #

Hi

Right now it isn't accepting normal MOS credentials.

Posted by Niall Litchfield on September 17, 2011 at 04:07 AM PDT #

My login at http://support.oracle.mobi/ doesn't work.

On MOS it works.

Posted by guest on September 17, 2011 at 04:30 AM PDT #

Sorry about that hickup at launch. We got the correct firewall open and everyone should be good to go (and thanks Peter for your help... I also fixed the email links).

Posted by Richard on September 18, 2011 at 06:54 PM PDT #

Here it works!

Congratulations for the excellent job!

Marcus Vinicius

Posted by Marcus Vinicius Miguel Pedro on September 18, 2011 at 11:59 PM PDT #

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