Mobile My Oracle Support is all New for July 2012 Release

You can sign into Mobile My Oracle Support at http://support.oracle.mobi to find a lot more functionality than before…

General Improvements

  • Improved look and feel, more optimized for mobile users
  • Several performance improvements
  • Inactivity time-out extended to 30 minutes
  • Revised help documentation (English, Simplified Chinese, Korean, Japanese)
  • Personalization (Settings): Time Zone support to view Service Request and On Demand Change Request updates in your local time zone (auto detect or manual setting).
  • Personalization (Settings): Display counts for Service Request and Administration sections (turned on by default)

Knowledge

  • Search over Knowledge Base and Bug database
    • View inline pictures and document attachments
    • View next and previous documents and bugs in search result list
  • Access favorite documents and bugs (synchronized with the main portal)
  • Access recent knowledge searches and most recently viewed documents and bugs (synchronized with the main portal)

Service Request

  • Improved look and feel for SR search results
  • View and Update ‘Contact Us’ Service Requests

Note: Creating new service requests is only supported from the main portal.

User Administration (Only for Support ID Administrators)

  • Approve or Deny pending user requests to use your Support ID.

On Demand Change Requests (Only for On Demand Customers)

  • List your Ready to Schedule, All Open and Closed Change Requests
  • View the Change Request Overview and details (activities)
  • Update, Cancel your Change Request or change the Change Request’s primary contact
  • Request Approval for your Change Request

Note: Creating new Change Requests is only supported on the main portal.

Reference material

Documentation

FAQ



The new home page

Home Page

Searching knowledge

Searching Knowledge

User Administration Screens

User Administration Screen

Settings PageSettings Page

On Demand Change Requests

Change Request Detail



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