Help us improve SCM
By Joshua Solomin on Jul 28, 2008
MetaLink Users: Do you use Software Configuration Manager (SCM)? If so, Oracle wants your help.
We're working to improve the MetaLink user interface, and we want your feedback.
Oracle would like to watch you online and listen to your comments as you:
1. File a Service Request (SR), or
2. Search the Knowledge Base
Using these new features in the SCM tab of MetaLink.
WHAT WE'D LIKE YOU TO DO
a. The next time you file a SR or search knowledge from the SCM tab, call us (see CONTACTING US below).
b. We'll set up a teleconference and web conference, to allow us to watch and listen.
c. You'll talk about your thoughts as you progress through your work to file an SR or search knowledge.
d. Answer a few questions when you're done.
e. If you wish, we would also like to hear your thoughts on other parts of MetaLink.
WHO MAY PARTICIPATE
Sessions are open to all MetaLink users who use -- or are interested in using -- the SCM tab.
You must have Adobe's free Flash player 9 installed and working on your browser.
Call Meadow Consulting to schedule an appointment, or just call when you're ready to start. See AVAILABLE TIMES below.
If we don't answer your call immediately, leave a telephone number, email, or Yahoo IM where you can be
reached and expect a return call within 30 minutes (usually less than 5 minutes).
Yahoo IM: firstname.lastname@example.org
Phone: +1 (408) 786-5314
July 28 through August 12, 2008
6:00am - 8:30am PDT --> 3pm - 5:30pm CEST
10:00am - 2:00pm PDT --> 7pm - 11:00pm CEST
7:00pm - 11:00pm PDT --> 3am - 8:00am CEST
All sessions will be recorded. Recordings will be available only to Oracle and Meadow Consulting. Meadow Consulting is an independent research company, hired by Oracle to conduct this research. All information is covered by a Non-Disclosure Agreement between Oracle and Meadow Consulting.
Your honest inputs will go directly to the Oracle team working on these processes, and your participation will make a real difference in the future of MetaLink!