Free Whitepaper: Understanding Proactive Support

I was just sent this IDC whitepaper and read it. I thought it was pretty good, so I am passing it along...

It is officially titled, "The Business Value of Proactive Support Services"

It does a good job of covering the type of services one should expect from any company, and does a good job of giving the overview and a few cases studies of how Oracle does it. Seemed like a fair understanding and might be useful to understanding how your team should look at proactive services (with Oracle or with any vendor).

 The whitepaper also has a video and some more resources (one of which requires your Oracle SSO to view)

http://www.oracle.com/us/dm/68622-wwmk11055824mpp004-se-1595975.html?src=7318698&Act=62

Comments:

I am using my oracle support for ondemand purpose from last 2 years with flash. HTML is not user friendly as flash

Posted by senthilkumar sundaram on July 30, 2012 at 09:18 PM PDT #

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