Free, Fast, and Effective: Priority SR Handling is Here

Casually stroll to the Oracle.com’s Support webpage and your eyebrows might rise upon reading this:

http://www.oracle.com/support/priority-handling.html

That’s right, there is now one more reason to attach configuration data from the configuration management collector with your Service Request – Prioritization in our support queues!

What does this mean? It means resolving your SR’s will be that much faster when using OCM. Note, this service is for Oracle Database customers.

Suddenly feel the urge to read up on using OCM? Check out this link.

http://www.oracle.com/dm/09q2field/my-oracle-support.html?msgid=7587082

Also, as usual, feel free to checkout the Using My Oracle Support Community and join in the conversation as well...

Comments:

I asked this question on Warticki's site, but I'll ask here as well. What if you have OCM configured but it is broken? OCM does not exactly go out of its way to notify you, or offer any suggestions about how to resolve such a broken status.

Posted by Charles Schultz on July 31, 2009 at 04:18 AM PDT #

Great, now if only Oracle would release the configuration manager collector for my platform.

Posted by Dave on July 31, 2009 at 05:18 AM PDT #

Just curious: Is OCM a separate licensed product? Is OCM available for Standard Edition, SE1 or Personal Edition?

Posted by Hans Forbrich on August 04, 2009 at 12:05 PM PDT #

Good (and interesting) questions, Charles, what exactly do you mean by OCM being broken? Have you checked Note 369619.1 for troubleshooting OCM issues? Dave, what platform are you referring to? Hans, OCM is available to anyone via My Oracle Support; checkout this link for download and details: http://download.oracle.com/docs/html/E12481_05/ccrqs.htm#sthref1 Cheers

Posted by Jorge on August 07, 2009 at 02:19 AM PDT #

Jorge: Note 369619.1 is not very helpful - it does not really have a troubleshooting section, and a majority of it is not relevant. What exactly do I mean when I say OCM is broken? I mean that when I go to MOS, I see that the last collected time was 43+ weeks ago. I am told that this is a bug, but if so, why is it not corrected?

Posted by Charles Schultz on August 22, 2009 at 02:32 AM PDT #

Hi Charles, That's an interesting problem -- when you say you were told this was a bug, is this documentation that you can point to, or was this someone affiliated with Oracle?

Posted by Jorge on September 04, 2009 at 08:01 AM PDT #

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