Free, Fast, and Effective: Priority SR Handling is Here
By jorge.zuniga on Jul 29, 2009
Casually stroll to the Oracle.com’s Support webpage and your eyebrows might rise upon reading this:
That’s right, there is now one more reason to attach configuration data from the configuration management collector with your Service Request – Prioritization in our support queues!
What does this mean? It means resolving your SR’s will be that much faster when using OCM. Note, this service is for Oracle Database customers.
Suddenly feel the urge to read up on using OCM? Check out this link.
Also, as usual, feel free to checkout the Using My Oracle Support Community and join in the conversation as well...