Tuesday Jan 15, 2013

Multi-lingual Support in My Oracle Support KM 6.4

On 12-Jan-2013 My Oracle Support was released with 20+ Knowledge enhancements and 20+ bug fixes.

One new feature that I want to highlight in this post is KM Multi-lingual Support.

With this release of My Oracle Support, the Oracle Support organization starts delivering popular and high impact knowledge documents in Simplified Chinese, Japanese, and Korean.

The language you select at login determines which documents you see returned in your search result list. For example, upon selection of English, you’ll see only English documents. When you select Japanese as your language, you’ll see both English and Japanese documents.

MOS Login with language selection

You can also change your portal language after you login by going to the Settings tab and changing the language in the Personalization area.

You can easily see if an English document has a counterpart document in another language or the vice versa. For example, find the English document of a Japanese version and scroll down to the Translations section in the Related area at the bottom. Click on the language to go to the selected language version of the document.

Related section in document footer showing the translation sections

Monday Jan 14, 2013

Mobile My Oracle Support ships OnDemand "Schedule RFCs" and Hotspot support for Blackberry

Last weekend, on 12-Feb-2013, we released Mobile My Oracle Support, Version 6.4. This was mainly a maintenance release focusing on bug fixes (40+) and usability/UI issues.

The main new feature in this release is the ability for OnDemand users to schedule RFC s(Requests for Change). If you have an OnDemand CSI in your profile and are an Authorized Approver, you can now approve and schedule RFCs from your mobile device.

Also note the support for BlackBerry’s HotSpot browser.

RFC List

RFC View Detail

RFC Schedule Header

RFC Schedule bottom

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