Monday Oct 15, 2012

My Oracle Support 6.3 - Knowledge Highlights

My Oracle Support 6.3 was released over the weekend (13-Oct-2012), and with that we released 30+ enhancements and 60+ bug fixes.

Most important changes

  • Search Suggestions are auto-correcting spelling errors, more suggestions for 'how to' type questions, enhanced usability to see the suggested additional terms.
  • Improved Knowledge Base region on the My Oracle Support dashboard: recent searches from this region now retain the search attributions (e.g. pre-selected products or release).

Search Tip: if the Knowledge Base region doesn't show up as the first region in the right column on the My Oracle Support dashboard, consider personalizing your dashboard to put it first, so that you right there for searching. Specifying the product you are researching an issue for, with optionally version and task as well, makes searches in the majority of the cases more precise. for more information, see my comments in my previous blog on the topic: https://blogs.oracle.com/supportportal/entry/mos_6_2_release

  • Better support for searches on ORA-600 & ORA-700: no longer a difference in results between searching on 'ORA-600 [Arg1]' and 'Ora-00600: Internal Error Code, Arguments: [Arg1]'.

Mobile My Oracle Support 6.3 Release is live!

We have released Mobile My Oracle Support 6.3 last Saturday (13-Oct-2012), including 10 enhancements and almost 40 bug fixes.

Mobile My Oracle Support is My Oracle Support's webapplication optimized for mobile devices to manage your Service Requests, your On Demand Requests for Change (RFCs), search over Support's Knowledge Base, Bug database or Sun System Handbook, and to manage your pending user requests (CUA). You can find the application at http://support.oracle.mobi  or get redirected from http://support.oracle.com when using a mobile device.

Overall

  • Several UI optimizations in different screens.

Service Request Area

  • Show the platinum icon for Platinum SRs and the restore status for Platinum Sev 1s.
  • Email send with Share functionality now contains links to Mobile MOS and Full Site.

Knowledge Management Area

  • Ability in Advanced Search to search the Sun System Handbook (cfr. screenshot below)
  • Better rendering of the KB documents to avoid where possible horizontal scrolling.

Don't hesitate to share your feedback and comments or even requests.


Sun System Handbook as Search Source

About

Search

Archives
« October 2012 »
SunMonTueWedThuFriSat
 
1
2
3
4
5
6
7
8
9
10
11
12
13
14
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
   
       
Today