Some customers have experienced an issue with the "Accessibility" option has been set in their settings, which for someone who is not Blind and using a screen reader would drive you crazy to use. We are working to change this setting to "off" for these customers, but in the meantime you can fix this yourself very quickly.
[[ Watch the Video to Explain the Issue and How to Fix it in 30 seconds ]]
If you page looks like this, you have this setting ON.
And this will make it really difficult to navigate using your mouse.
The page should look like this.
Notice the "More..." menu which you didn't see before.
So you need to navigate to the Settings > Personalization page and turn OFF (uncheck) this box and "Apply Changes".
So to do this you need to use the TAB key on your keyboard.
From the Dashboard, even though you can't see or access the Settings tab you can get to it.
- Click tab while your cursor is in the browser window. Continue clicking tab till you tab to the "Tab Bar" - and you will cycle past Dashboard, Service Requests, etc... until the tab bar wraps around to the "Settings" tab.
- Press Enter
- If you are not on the Personalization page you can choose it from the list on the left.
- Now you should be able to use your mouse to uncheck the Accessibility setting and click "Apply Changes"
- You are set! Now the UI should work and look much better.
You can post any comments or issues here. Hope this helps! And we will rush to get this fixed.
If you INTENTIONALLY have the Accessibility setting checked, you will need to check this again after we reset this. AND we very much want to hear from you to get your specific feedback about the accessibility of My Oracle Support. Drop us a note on this Blog and we will contact you. Thanks and sorry for this problem.