Tuesday Feb 24, 2015

New Rewards and Recognition Program for Oracle Community

Community Rewards and Recognition in 15.1

New Community Rewards and Recognition Program:
Building Better Content and Engagement

The Leaders

Click the image for more details

From a simple leaderboard written on a whiteboard to the sophisticated stats tracking of Oracle Fusion CRM, we are surrounded daily by "gamification" concepts.

In competitive games and sports, comparing stats against opponents and peers is all part of the fun. Organized chess play has long had an intricate rankings systems based on match performance. And how many of you are right now slipping in a quick peek at Words With Friends or Clash of Clans? (Tip: don't answer that.)

Gamification in Business

"Gamification" has been something of a corporate buzzword for several years now. At its simplest it is a set of management tools designed to encourage employee and customer behaviors that add business value—but do it in a way that feels natural, intuitive, and fun.

It integrates the dynamics of games—scorekeeping, reward feedback, missions and goals—to an existing process or system by motivating member participation, engagement and loyalty.

Oracle Community - 15.1 Rewards and Recognition Update

The Oracle Community platform uses a gamification system designed to:

  • Broaden scope of knowledge (breadth and depth)
  • Encourage participation by rewarding users for completing mission-based goals and objectives
  • Recognize users when they add quality content
  • Make it easier for other participants to find and evaluate highly rated content

The New Program

The 15.1 release enhanced the existing system by adding new user "levels," visual perks, badges, and achievements. It gives participants a more flexible, fun way to share knowledge and work within in the community.

Benefits

Gamification Principles

Learn More

Great support communities derive the most value from the contributions of its users. The enhanced Rewards and Recognition program, makes it easier to recognize quality contributions and increases the value of the community for all involved.

If you're an Oracle customer or employee, we highly recommend checking out the new program.

Resources

Engage the Community
If a video link does not play on first click, refresh the newly-opened browser page.

Comments and Feedback

We'd love to hear from you about the new program!

If you're an Oracle customer, give us a heads up in the Community discussion thread.

If you're an Oracle employee, make your voice heard in the MOS Community employee feedback site, with the category: Gamification.


-The Oracle Community Team

Friday Aug 01, 2014

Linking of Bugs, Notes and SRs now available in SRs

We have extended the linking capability within the body of an SR. Because of security concerns and issues with dealing with embedded HTML, we don't let SRs contain HTML directly.

But we now allow a variety of formats to LINK from Bugs, Documents and other SRs within the body of an SR.

Screen shot of links that work in SR updates

So now you can a) direct link to these items when a support engineer gives you a bug or doc to follow, or you can update the SR using one of these formats. Hopefully they are not too tough to follow.

Knowledge Documents Formats
note 1351022.2
doc id 1351022.2
document id 1351022.2

Bug Formats
bug 1351022.2

Service Request Formats
SR 3-8777412995
SR Number 3-8777412995
Service Request 3-8777412995

Hope this helps!


Wednesday Jul 23, 2014

My Oracle Support Community Enhancement Brings New Features

Untitled Document

 

GPIcon


Be sure to visit our My Oracle Support Community Information Center to see what is new. Choose from the tabs to watch the How to Video Series. You can also enroll for a live webcast on Wednesday, August 6 at 9am PST.

One change, you can now read blogs in My Oracle Support Community. The new Support Blogs space provides access to Support related blogs. The My Oracle Support Blog provides posts on the portal and tools that span all product areas.

Support Blogs also allow you to stay in touch with the latest product-specific news, tools, and troubleshooting tips in a growing list of product blogs maintained by Support engineers. Check back frequently to read new posts and discover new blogs.

Friday Apr 04, 2014

Collaborate in My Oracle Support Community

Untitled Document

HandCircle

My Oracle Support Community provides a collaborative environment built in partnership: Oracle Premier Support customers and Oracle Support engineers.

Support engineers provide their knowledge and Oracle information; you will find a trusted network of Oracle customers, who share similar goals, and who have tackled many of the real-world challenges you face. You can learn new approaches to situations and examine different perspectives to find the best answer for your environment.

Together, we help you take the path to success.

Get started now with a video tour of My Oracle Support Community, the first in a series of short videos on Community. You can also register for a live webcast session: Get Proactive Essentials: Using the new My Oracle Support Community Platform.

Join us.

Thursday Jul 19, 2012

Does the MOS UI looks crazy? How to fix this right now.

Some customers have experienced an issue with the "Accessibility" option has been set in their settings, which for someone who is not Blind and using a screen reader would drive you crazy to use.  We are working to change this setting to "off" for these customers, but in the meantime you can fix this yourself very quickly.

[[ Watch the Video to Explain the Issue and How to Fix it in 30 seconds ]]

If you page looks like this, you have this setting ON.

And this will make it really difficult to navigate using your mouse.

The page should look like this.

Notice the "More..." menu which you didn't see before.


So you need to navigate to the Settings > Personalization page and turn OFF (uncheck) this box and "Apply Changes".


So to do this you need to use the TAB key on your keyboard.

From the Dashboard, even though you can't see or access the Settings tab you can get to it.

  1. Click tab while your cursor is in the browser window. Continue clicking tab till you tab to the "Tab Bar" - and you will cycle past Dashboard, Service Requests, etc... until the tab bar wraps around to the "Settings" tab.
  2. Press Enter
  3. If you are not on the Personalization page you can choose it from the list on the left.
  4. Now you should be able to use your mouse to uncheck the Accessibility setting and click "Apply Changes"
  5. You are set! Now the UI should work and look much better.

You can post any comments or issues here. Hope this helps! And we will rush to get this fixed.

If you INTENTIONALLY have the Accessibility setting checked, you will need to check this again after we reset this. AND we very much want to hear from you to get your specific feedback about the accessibility of My Oracle Support. Drop us a note on this Blog and we will contact you. Thanks and sorry for this problem.



Sunday Aug 09, 2009

Free Pass to Oracle Open World? Funny you should ask...

[Read More]

Friday Mar 20, 2009

Using My Oracle Support? Then checkout the “Using My Oracle Support” Community

[Read More]
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