Wednesday Apr 15, 2015

Mobile - Get Proactive!

Get Proactive!

Tuesday Apr 07, 2015

Get Recognition for your Knowledge of My Oracle Support by Becoming a My Oracle Support Accredited User

Join us as part of our live Collaborate15 event.

If you are attending the Oracle Application User's Group (OAUG) Collaborate15, use the event Scheduler to locate Accreditation sessions.

Sessions are available for Oracle DB, Oracle E-Business Suite, JD Edwards, PeopleSoft and Primavera. Take the opportunity to attend expert Q&A sessions to learn more about the accreditation and ask questions; you can also attend the exam session to take your accreditation

(Expert sessions are not replacements for the pre-training refresher videos. Oracle Support staff will be on hand to assist in the exam session—but they will not answer the questions in the exam.)

Add sessions to your planner by entering the term Accreditation and click Search to locate them. You can refine your search further by selecting a date.

Session Scheduler

What happens if I am not going to Collaborate15?

Don't miss out—Join us virtually by doing the pre work and watching the Accreditation Series for My Oracle Support and the Level 2 Products you use. If anything is new to you, take time to deep dive by reviewing the online help or taking the additional how to training modules listed in Document 603505.1

Share your experience—via Twitter and include @myoraclesupport to share your success story.

Join Us in the Accreditation Community—At times we will deconstruct questions similar to those in the exam, breaking down the purpose of the question and the answers the exam is looking for. Please note that posting exam questions in public forum is a violation of the Accreditation Program terms of use.

The community is the place to post your questions about the exam itself—share us what you thought about the exam experience:

  • Did you learn new Best Practices?
  • Any issues printing your certificate?
  • Did you vote in the Poll to have an Accreditation Community Badge?

Monday Mar 02, 2015

Benefit from Organizing Assets and Users with Support Identifier Groups

Customer User Administrators (CUAs) are often tasked with managing employee access to Oracle support resources. Oracle uses Support Identifiers (SIs) to help CUAs identify which employees need access to support, and the available resources when they do.

If you have support users scattered across a large geographic area, or have to manage dozens (or possibly hundreds) of software and hardware assets, use Support Identifier Groups (SIGs) to simplify the process of giving your users access to support resources. SIGs can help you align privileges and service request flows to specific projects, locations, or assets.

To make the most of Support Identifier Groups, you will need to pre-plan how users and assets are best organized. Once defined you can set up your Groups, adding users and assets logically the way you need them. When your organization purchases new hardware or software assets (with an associated new SI), these can automatically be assigned to a default SIG that you establish.

NOTE: Be aware that the Default SI will apply to all new assets in all new orders across your Account/Organization. 

Simple. Easy. Maintainable. Visit the Support Identifier Groups Information Center to learn more, view videos and instructions on how to get started, and best practices.

Thursday Feb 26, 2015

Power Cord Replacement Notice (updated February 2015)

Power Cord Replacement Notice

Power Cord Replacement Notice (Updated February 2015)

Oracle published a Power Cord Replacement Notice to inform its customers that a small number of power cords from one specific manufacturer may develop a leakage current condition over an extended period of time (typically >4 years). If excessive enough, this leakage current could lead to a trip condition of the rack PDU or external circuit breaker. In a more severe case, there is the possibility of damage due to a thermal event.
These cords shipped with certain systems from January 2004 to July 2011. Oracle is advising its customers to replace suspected power cords as soon as possible.
For more information on this issue, including instructions on how to identify suspected power cords and obtaining replacement power cords, see the Power Cord Replacement Notice.

Tuesday Feb 24, 2015

Mobile My Oracle Support: Learn More!

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Mobile My Oracle Support (MMOS) allows access to support information whenever needed, right from a smartphone.
Access Service Requests, knowledge documents, and bugs.
View and update Service Requests.
Search for Service Requests using Advanced Search or saved searches.
Manage, schedule and approve Change Requests (RFCs) for Managed Cloud Service customers.
Search the Knowledge Base, bugs, and the Oracle System Handbook.
Explore content about Accreditation, Advisor Webcasts, Social Media, Instrumentation, and other proactive services.
User Administrators (CUAs) can manage pending users.

Watch the video below for more information.


Monday Feb 02, 2015

My Oracle Support Release 15.1 is Live!

My Oracle Support Release 15.1 is Live!

My Oracle Support release 15.1 is now live. Improvements include:

All Customer User Administrators (CUAs) can manage and group their users and assets using the Support Identifier Groups (SIGs) feature.
Knowledge Search automatically provides unfiltered results when filters return no results. In addition, product and version detail displays in bug search results.
The SR platform selector groups common products with the appropriate platform.
Some problem types for non-technical SRs have guided resolution workflow.
In the Proactive Analysis Center: all clickable links are underlined, users only see applicable reports, and column headers can be sorted.



Learn more by viewing the What's new in My Oracle Support video.

Thursday Oct 23, 2014

My Oracle Support Upgrade Complete

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GPIcon
We upgraded My Oracle Support on October 10, 2014. This upgrade brings changes to help you work more effectively with Oracle Support.

Among the areas you will notice enhancements are:

  • The My Oracle Support customer experience
  • My Oracle Support Chat
  • Knowledge Management
  • Cloud Portal
For details about the latest features visit the My Oracle Support User Resource Center.

 

 

Tuesday Sep 16, 2014

Behind the Screen with Oracle Support


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GPIcon

Get beyond the support interface screen to meet the experts from Oracle Support at the Oracle Support Stars Bar. Have a tough question about supporting or upgrading your Oracle products? Looking for best practices for problem prevention, rapid resolution, and product upgrades? Stop by the Stars Bar and speak directly with an expert who can help.

While you’re there, check out one of our 10-minute briefing sessions on the hottest support topics. Here are just a few of the high-impact briefings you can see at this year’s Stars Bar:

  • Proactive Support Best Practices
  • Oracle Platinum Services
  • My Oracle Support Tips & Tricks
  • And many more!

The Support Stars Bar is open Monday, Tuesday and Wednesday in the Moscone West Exhibition Hall (Booths 3461 and 3908). More details here.

Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer. See you there!

See you there!

Friday Aug 15, 2014

All Access Pass to Oracle Support

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GPIcon

Looking for tips, recommendations and resources to help you keep your Oracle applications and systems running at peak performance? Want to find out how to get more out of your Oracle Premier Support coverage?

More than 500 experts from across Services and Support will be on hand at Oracle OpenWorld to answer your questions and share best practices for adopting and optimizing Oracle technology.

  • Find out what Oracle experts know about the best tools, tips and resources for supporting and upgrading Oracle technology. Attend one of our “Best Practices” sessions.
  • Stop by the Oracle Support Stars Bar to talk with support experts. Open daily @ Moscone West, Exhibition hall 3161.
  • See Oracle support tools in action at one of our demos.

View the schedule of all of our Oracle Premier Support activities at Oracle OpenWorld for more information.

See you there!

Thursday Aug 14, 2014

My Oracle Support Accreditation Series: New Products Added

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GPIcon


Have you reviewed the latest offerings for My Oracle Support Accreditation Series? We added several new product tracks such as PeopleSoft, Business Analytics, and Siebel designed to increase your expertise with My Oracle Support.

There are now 10 product paths that focus on building skills around best practices, recommendations, and tool enablement—taking your expertise to the next level.



Continue to expand your existing knowledge with best practices, product-based use cases, and recommendations from subject-matter experts. Your accreditation delivers the information you need—focusing on core functions and building skills, specifically to help you better support your Oracle products by leveraging My Oracle Support and its related capabilities that are important for your Oracle product path solutions, tools, and knowledge.

Learn more about My Oracle Support Accreditation and explore the new product-specific paths
.



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