Friday Jun 08, 2012

Flash Retirement - HTML to be "the one"

I will update this blog post as we get closer to the retirement of the Flash portal. The countdown has started! Flash is scheduled for retirement on August 10th, hence the counter on the main portal site. So MAKE SURE you have the latest browsers, for example Internet Explorer 6 is no longer supported. Read the post about supported browsers, if you need.

As you might have read the  flash site is to be replaced, all of the main Flash features are now ported. The HTML site is written using Oracle's ADF stack. So we are now pretty much 100% eating our own dog food. 

Feel free to post any comments or concerns here, we will try to address them in new blog posts.

Tuesday May 22, 2012

Free Whitepaper: Understanding Proactive Support

I was just sent this IDC whitepaper and read it. I thought it was pretty good, so I am passing it along...

It is officially titled, "The Business Value of Proactive Support Services"

It does a good job of covering the type of services one should expect from any company, and does a good job of giving the overview and a few cases studies of how Oracle does it. Seemed like a fair understanding and might be useful to understanding how your team should look at proactive services (with Oracle or with any vendor).

 The whitepaper also has a video and some more resources (one of which requires your Oracle SSO to view)

Friday Apr 20, 2012

Iphone Native Bug... Ouch...

Update! - July 11, 2012: This bug should be now resolved by installing the latest Iphone/Ipad app as of July 2012. If you have trouble with the native app, try uninstalling the app first THEN installing it from the Apple store.

Dear Customers,

If you are using the iPhone app to access Support, it should work, but something broke for some customers, and we are investigating it.In the meantime you can still use  from your phone browser.

But, if you see this blank page, we still want to know!

Especially if you haven't updated your Oracle app in a while and see this issue!

And another question. Are you a Customer User Administrator? We are looking for you to test some new features in Mobile. Drop us a comment!

Iphone App issue

Monday Mar 12, 2012

Get Proactive!

A public service announcement for my friends in the Proactive team... ;->

Proactive Capability Portfolio

Oracle Corporation

Get Proactive!
Proactive Capability Portfolio

Unleash Oracle Premier Support’s Advanced Proactive Capabilities

Where do you go to solve technical problems? Better yet, where do you find out how to prevent them? Oracle Premier Support’s proactive capability portfolio can help Support customers prevent, resolve, and upgrade.


Join thousands of Oracle customers who are already taking advantage of proactive support.

Are You Ready To Get Proactive?

Bookmark the proactive capabilities portfolio and start exploring Oracle Premier Support's proactive support capabilities. Search "Get Proactive" in My Oracle Support to view the knowledge, tools and communities available through product specific pages. Act now to get started!


Contact Oracle’s "Get Proactive" team today.

Tuesday Nov 08, 2011

What is next in MOS Mobile?

MOS Mobile has been out for about a month. We found some bugs and we have them fixed (waiting to release the fixes). We think most folks found out about MOS Mobile from the banner on the sign in page.

In the meantime you have asked for a few features and new services. Great!  We are working on Knowledge and have heard from a bunch of folks about RFCs (for On Demand customers). Sounds good! We are meeting with those teams to get those services available to you. Sorry no dates, but starting meetings this week. 

 And for those who say that we don't support rotation. Can you send me an email with some screen shots? Our app does support rotation to the wide-screen view. Just make sure your rotation button (like on the iPhone) is unlocked and that other websites rotate just fine. If that is the case, email me so I can figure out what the problem is with our app, so we can fix it. A few folks have reported this and then basically said "never mind". so I am hoping it is just the locked orientation button (double click the iPhone button, scroll all the way to the left and and make sure the icon to the left of the play icons does NOT have the lock on it.

Tip of the Day: 

Did you know your iPhone (and other phones) can save the credentials so you don't have to sign in every time? I can't tell you to do this, but if you have a passcode on your phone already you might be allowed to do this. Your call. If you save your credentials, even if you timeout, or haven't been to MOS all week, your credentials will be ready to go. Check it out on your phone!

For iPhone -

Blackberry and Android also have stored password apps. We are not in that business, so I don't want to suggest any, but feel free to post a comment with a suggestion.

On Android (for my Samsung) - I installed the Oracle app 1.3.5. Swipped the toolbar over to "Support" and was able to sign in AND have the device remember my password. Cool...

Android remembering my password

Continue to give us feedback and ideas for features!


Friday Aug 05, 2011

MOS Mobile. It is not just a dream...

Hi folks, you are the few in the world outside of Oracle who have a chance to see and use MOS Mobile.

All you got to do is a) be a customer of Oracle Support who files or views SRs, and b) want to give us 90 minutes of your time. ;->

In return, we will take your feedback and work to optimize the user experience to be bang-on right!

 We are currently recruiting for people NEAR Oracle HQ (who can come in and take a look at our skunk works), and we have some ability to do this with folks via web conference.

 If you live or work near Redwood Shores, CA (1/2 way between San Francisco and San Jose) let us know.

We have opening starting Monday August 15th. We will contact you to help find out more about who you are and schedule the appropriate test for you.

 We REALLY want your feedback to get this right. Drop us a comment with your email and we will get back to you.

h2>Sign Up Here! Take 3 minutes to give us your contact and basic details in this short survey and we will contact you to schedule time on your calendar to provide us feedback.
SR View in MOS Mobile

A sample screen as seen on an iPhone, but this is actually a browser not native interface, so it would be similar on android, windows or blackberry.

Friday Jul 22, 2011

Introduction to Health Checks posted...

John has created a really nice short video on the improvements to the Health Check user interface in My Oracle Support. It is closed captioned. He covers how to get the most out of the Health Checks and customizing the experience (including how to get email alerts for hot issues or your key systems!). This feature is based on using the collector to upload configuration information to My Oracle Support. There are lots of other advantages to doing that, but for this video we focus on the checks. 

Check it out, and provide us feedback in the Blog. 

Introduction to Health Checks

Image of the Heath UI in My Oracle Support

Wednesday Jul 29, 2009

Free, Fast, and Effective: Priority SR Handling is Here

[Read More]

Wednesday May 06, 2009

Mass deployment of the OCM collector

[Read More]

Tuesday May 05, 2009

OCM Companion Distribution released!

[Read More]


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