Friday Aug 05, 2011

MOS Mobile. It is not just a dream...

Hi folks, you are the few in the world outside of Oracle who have a chance to see and use MOS Mobile.

All you got to do is a) be a customer of Oracle Support who files or views SRs, and b) want to give us 90 minutes of your time. ;->

In return, we will take your feedback and work to optimize the user experience to be bang-on right!

 We are currently recruiting for people NEAR Oracle HQ (who can come in and take a look at our skunk works), and we have some ability to do this with folks via web conference.

 If you live or work near Redwood Shores, CA (1/2 way between San Francisco and San Jose) let us know.

We have opening starting Monday August 15th. We will contact you to help find out more about who you are and schedule the appropriate test for you.

 We REALLY want your feedback to get this right. Drop us a comment with your email and we will get back to you.

h2>Sign Up Here! Take 3 minutes to give us your contact and basic details in this short survey and we will contact you to schedule time on your calendar to provide us feedback.
SR View in MOS Mobile

A sample screen as seen on an iPhone, but this is actually a browser not native interface, so it would be similar on android, windows or blackberry.


Friday Jul 22, 2011

Introduction to Health Checks posted...

John has created a really nice short video on the improvements to the Health Check user interface in My Oracle Support. It is closed captioned. He covers how to get the most out of the Health Checks and customizing the experience (including how to get email alerts for hot issues or your key systems!). This feature is based on using the collector to upload configuration information to My Oracle Support. There are lots of other advantages to doing that, but for this video we focus on the checks. 

Check it out, and provide us feedback in the Blog. 

Introduction to Health Checks

Image of the Heath UI in My Oracle Support

Wednesday Jul 29, 2009

Free, Fast, and Effective: Priority SR Handling is Here

[Read More]

Wednesday May 06, 2009

Mass deployment of the OCM collector

[Read More]

Tuesday May 05, 2009

OCM Companion Distribution released!

[Read More]
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