My Oracle Support Blog

Benefit from Organizing Assets and Users with Support Identifier Groups

User Administrators (CUAs) are often tasked with managing employee
access to Oracle support resources. Oracle uses Support Identifiers
(SIs) to help CUAs identify which employees need access to support, and
the available resources when they do.

If you have support users
scattered across a large geographic area, or have to manage dozens (or
possibly hundreds) of software and hardware assets, use Support Identifier Groups
(SIGs) to simplify the process of giving your users access to support
resources. SIGs can help you align privileges and service request flows
to specific projects, locations, or assets.

To make the most of Support Identifier Groups, you will need to
pre-plan how users and assets are best organized. Once defined you can
set up your Groups, adding users and assets logically the way you need
them. When your organization purchases new hardware or software assets
(with an associated new SI), these can automatically be assigned to a
default SIG that you establish.

NOTE: Be aware that the Default SI will apply to all new assets in all new orders across your Account/Organization. 

Simple. Easy. Maintainable. Visit the Support Identifier Groups Information Center to learn more, view videos and instructions on how to get started, and best practices.

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