By KristaW-Oracle on Mar 02, 2015
Customer User Administrators (CUAs) are often tasked with managing employee access to Oracle support resources. Oracle uses Support Identifiers (SIs) to help CUAs identify which employees need access to support, and the available resources when they do.
If you have support users scattered across a large geographic area, or have to manage dozens (or possibly hundreds) of software and hardware assets, use Support Identifier Groups (SIGs) to simplify the process of giving your users access to support resources. SIGs can help you align privileges and service request flows to specific projects, locations, or assets.
To make the most of Support Identifier Groups, you will need to pre-plan how users and assets are best organized. Once defined you can set up your Groups, adding users and assets logically the way you need them. When your organization purchases new hardware or software assets (with an associated new SI), these can automatically be assigned to a default SIG that you establish.
NOTE: Be aware that the Default SI will apply to all new assets in all new orders across your Account/Organization.
Simple. Easy. Maintainable. Visit the Support Identifier Groups Information Center to learn more, view videos and instructions on how to get started, and best practices.