Thursday Feb 26, 2015

Power Cord Replacement Notice (updated February 2015)

Power Cord Replacement Notice

Power Cord Replacement Notice (Updated February 2015)

Oracle published a Power Cord Replacement Notice to inform its customers that a small number of power cords from one specific manufacturer may develop a leakage current condition over an extended period of time (typically >4 years). If excessive enough, this leakage current could lead to a trip condition of the rack PDU or external circuit breaker. In a more severe case, there is the possibility of damage due to a thermal event.
These cords shipped with certain systems from January 2004 to July 2011. Oracle is advising its customers to replace suspected power cords as soon as possible.
For more information on this issue, including instructions on how to identify suspected power cords and obtaining replacement power cords, see the Power Cord Replacement Notice.

Tuesday Feb 24, 2015

Mobile My Oracle Support: Learn More!

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Mobile My Oracle Support (MMOS) allows access to support information whenever needed, right from a smartphone.
Access Service Requests, knowledge documents, and bugs.
View and update Service Requests.
Search for Service Requests using Advanced Search or saved searches.
Manage, schedule and approve Change Requests (RFCs) for Managed Cloud Service customers.
Search the Knowledge Base, bugs, and the Oracle System Handbook.
Explore content about Accreditation, Advisor Webcasts, Social Media, Instrumentation, and other proactive services.
User Administrators (CUAs) can manage pending users.

Watch the video below for more information.


New Rewards and Recognition Program for Oracle Community

Community Rewards and Recognition in 15.1

New Community Rewards and Recognition Program:
Building Better Content and Engagement

The Leaders

Click the image for more details

From a simple leaderboard written on a whiteboard to the sophisticated stats tracking of Oracle Fusion CRM, we are surrounded daily by "gamification" concepts.

In competitive games and sports, comparing stats against opponents and peers is all part of the fun. Organized chess play has long had an intricate rankings systems based on match performance. And how many of you are right now slipping in a quick peek at Words With Friends or Clash of Clans? (Tip: don't answer that.)

Gamification in Business

"Gamification" has been something of a corporate buzzword for several years now. At its simplest it is a set of management tools designed to encourage employee and customer behaviors that add business value—but do it in a way that feels natural, intuitive, and fun.

It integrates the dynamics of games—scorekeeping, reward feedback, missions and goals—to an existing process or system by motivating member participation, engagement and loyalty.

Oracle Community - 15.1 Rewards and Recognition Update

The Oracle Community platform uses a gamification system designed to:

  • Broaden scope of knowledge (breadth and depth)
  • Encourage participation by rewarding users for completing mission-based goals and objectives
  • Recognize users when they add quality content
  • Make it easier for other participants to find and evaluate highly rated content

The New Program

The 15.1 release enhanced the existing system by adding new user "levels," visual perks, badges, and achievements. It gives participants a more flexible, fun way to share knowledge and work within in the community.

Benefits

Gamification Principles

Learn More

Great support communities derive the most value from the contributions of its users. The enhanced Rewards and Recognition program, makes it easier to recognize quality contributions and increases the value of the community for all involved.

If you're an Oracle customer or employee, we highly recommend checking out the new program.

Resources

Engage the Community
If a video link does not play on first click, refresh the newly-opened browser page.

Comments and Feedback

We'd love to hear from you about the new program!

If you're an Oracle customer, give us a heads up in the Community discussion thread.

If you're an Oracle employee, make your voice heard in the MOS Community employee feedback site, with the category: Gamification.


-The Oracle Community Team

Monday Feb 02, 2015

My Oracle Support Release 15.1 is Live!

My Oracle Support Release 15.1 is Live!

My Oracle Support release 15.1 is now live. Improvements include:

All Customer User Administrators (CUAs) can manage and group their users and assets using the Support Identifier Groups (SIGs) feature.
Knowledge Search automatically provides unfiltered results when filters return no results. In addition, product and version detail displays in bug search results.
The SR platform selector groups common products with the appropriate platform.
Some problem types for non-technical SRs have guided resolution workflow.
In the Proactive Analysis Center: all clickable links are underlined, users only see applicable reports, and column headers can be sorted.



Learn more by viewing the What's new in My Oracle Support video.

Monday Dec 08, 2014

What Are SI Groups and How Can They Help a Customer User Administrator (CUA)?

MOS Oracle Support Blog

If you are an administrator for your organization's Oracle software and systems, you may have been tasked with managing your employees' access to My Oracle Support, the central support hub for all of your Oracle products. Each user that accesses My Oracle Support has an assigned Support Identifier (SI) that links him or her to a particular piece of Oracle hardware or software. Support Identifiers define the resources available to users when they access My Oracle Support.

However, suppose your My Oracle Support users are scattered across a broad geographic area, or you have numerous Support Identifiers referencing dozens (or possibly hundreds) of software and hardware assets. Mapping users to the correct Support Identifier can become time consuming, especially if you need to align privileges and service request flows to specific projects, locations, or assets.

Support Identifier Groups (SIGs) simplify this process by allowing Customer User Administrators (CUAs) to group common SIs together. This makes it dramatically easier to group users at a common location, or who work on a common software or hardware asset.

To use the new Support Identifier Groups, you will need to pre-plan how users and assets are best organized. Once defined you can set up SI Groups in My Oracle Support, adding users and assets logically the way you need them.

Simple. Easy. Maintainable.

When your organization adds new hardware or software (with an associated new SI), you can automatically re-assign them to a designated default group. New assets added to a default SI Group are immediately available to the group's associated users; you do not have to setup or re-approve users you have already assigned.

Learn more about SI Groups and how they can help you.


Thursday Oct 23, 2014

My Oracle Support Upgrade Complete

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GPIcon
We upgraded My Oracle Support on October 10, 2014. This upgrade brings changes to help you work more effectively with Oracle Support.

Among the areas you will notice enhancements are:

  • The My Oracle Support customer experience
  • My Oracle Support Chat
  • Knowledge Management
  • Cloud Portal
For details about the latest features visit the My Oracle Support User Resource Center.

 

 

Tuesday Sep 16, 2014

Behind the Screen with Oracle Support


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GPIcon

Get beyond the support interface screen to meet the experts from Oracle Support at the Oracle Support Stars Bar. Have a tough question about supporting or upgrading your Oracle products? Looking for best practices for problem prevention, rapid resolution, and product upgrades? Stop by the Stars Bar and speak directly with an expert who can help.

While you’re there, check out one of our 10-minute briefing sessions on the hottest support topics. Here are just a few of the high-impact briefings you can see at this year’s Stars Bar:

  • Proactive Support Best Practices
  • Oracle Platinum Services
  • My Oracle Support Tips & Tricks
  • And many more!

The Support Stars Bar is open Monday, Tuesday and Wednesday in the Moscone West Exhibition Hall (Booths 3461 and 3908). More details here.

Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer. See you there!

See you there!

Friday Aug 15, 2014

All Access Pass to Oracle Support

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GPIcon

Looking for tips, recommendations and resources to help you keep your Oracle applications and systems running at peak performance? Want to find out how to get more out of your Oracle Premier Support coverage?

More than 500 experts from across Services and Support will be on hand at Oracle OpenWorld to answer your questions and share best practices for adopting and optimizing Oracle technology.

  • Find out what Oracle experts know about the best tools, tips and resources for supporting and upgrading Oracle technology. Attend one of our “Best Practices” sessions.
  • Stop by the Oracle Support Stars Bar to talk with support experts. Open daily @ Moscone West, Exhibition hall 3161.
  • See Oracle support tools in action at one of our demos.

View the schedule of all of our Oracle Premier Support activities at Oracle OpenWorld for more information.

See you there!

Thursday Aug 14, 2014

My Oracle Support Accreditation Series: New Products Added

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GPIcon


Have you reviewed the latest offerings for My Oracle Support Accreditation Series? We added several new product tracks such as PeopleSoft, Business Analytics, and Siebel designed to increase your expertise with My Oracle Support.

There are now 10 product paths that focus on building skills around best practices, recommendations, and tool enablement—taking your expertise to the next level.



Continue to expand your existing knowledge with best practices, product-based use cases, and recommendations from subject-matter experts. Your accreditation delivers the information you need—focusing on core functions and building skills, specifically to help you better support your Oracle products by leveraging My Oracle Support and its related capabilities that are important for your Oracle product path solutions, tools, and knowledge.

Learn more about My Oracle Support Accreditation and explore the new product-specific paths
.



Tuesday Aug 12, 2014

New Features Available in Latest ORAchk Release

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ORAchk can proactively scan for known problems within these areas:
GPIcon



  • Oracle Database
  • Enterprise Manager Cloud Control
  • E-Business Suite
  • Oracle Sun Systems





New features available in ORAchk version 2.2.5

  • Runs checks for multiple databases in parallel
  • Schedules multiple automated runs via ORAchk daemon
  • Uses configurable $HOME directory location for ORAchk temporary files
  • Ignores skipped checks when calculating System health score
  • Checks the health of pluggable databases using OS authentication
  • Reports top 10 time consuming checks to optimize runtime in the future
  • Improves report readability for clusterwide checks
  • Includes over 50 new Health Checks for the Oracle Stack
  • Provides a single dashboard to view collections across your enterprise
  • Includes pre and post upgrade checks for standalone database, option to run only these checks
  • Expands product areas in E-Business Suite and in Enterprise Manager Cloud Control

If you have particular checks or product areas you would like to see ORAchk cover, please post suggestions in the ORAchk subspace in My Oracle Support Community.

Read more about ORAchk and its features.

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