New Community Rewards and Recognition Program:
Building Better Content and Engagement
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From a simple leaderboard written on a whiteboard to the sophisticated stats tracking of Oracle Fusion CRM, we are surrounded daily by "gamification" concepts.
In competitive games and sports, comparing stats against opponents and peers is all part of the fun. Organized chess play has long had an intricate rankings systems based on match performance. And how many of you are right now slipping in a quick peek at Words With Friends or Clash of Clans? (Tip: don't answer that.)
Gamification in Business
"Gamification" has been something of a corporate buzzword for several years now. At its simplest it is a set of management tools designed to encourage employee and customer behaviors that add business value—but do it in a way that feels natural, intuitive, and fun.
It integrates the dynamics of games—scorekeeping, reward feedback, missions and goals—to an existing process or system by motivating member participation, engagement and loyalty.
Oracle Community - 15.1 Rewards and Recognition Update
The Oracle Community platform uses a gamification system designed to:
- Broaden scope of knowledge (breadth and depth)
- Encourage participation by rewarding users for completing mission-based goals and objectives
- Recognize users when they add quality content
- Make it easier for other participants to find and evaluate highly rated content
The New Program
The 15.1 release enhanced the existing system by adding new user "levels," visual perks, badges, and achievements. It gives participants a more flexible, fun way to share knowledge and work within in the community.
Great support communities derive the most value from the contributions of its users. The enhanced Rewards and Recognition program, makes it easier to recognize quality contributions and increases the value of the community for all involved.
If you're an Oracle customer or employee, we highly recommend checking out the new program.
- Register for an Advisor Webcast to see how the changes improve the community.
Watch a video to see what's new:
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Comments and Feedback
We'd love to hear from you about the new program!
If you're an Oracle customer, give us a heads up in the Community discussion thread.
If you're an Oracle employee, make your voice heard in the MOS Community employee feedback site, with the category: Gamification.
-The Oracle Community Team