Oracle Premier Support — Trusted, Secure, Comprehensive

The Oracle self-service Premier Support Investment

Chris Warticki
Global Customer Success Management

Nobody wants to open Service Requests.  I get it.  I don't either.  However, everybody wants to learn to get a Service Request closed faster, how to log a Severity 1 Service Request and how to escalate a Service Request.

The ultimate value of the Oracle Premier Support investment is in utilizing all of the assets in the inventory of resources to prevent Service Requests in the first place.

Nobody is being paid to create and manage Service Requests.  Who would want to do that?

Review and take advantage of everything that's already available.

  1. Ongoing Training and Education from MOS Experts and Cloud Customer Connect - to prevent Service Requests
  2. Proactive Email Alerts and Notifications  - to prevent Service Requests
  3. Customized Dashboards and Product Powerviews in MOS  - to prevent Service Requests
  4. A robust, constantly growing Knowledge Base - to prevent Service Requests
  5. Structured Information Centers of the Best of the Best Support Practices - to prevent Service Requests
  6. Dozens and Hundreds of Tools, Scripts and Diagnostics - to prevent Service Requests
  7. MOS Communities and Cloud Customer Connect Forums - to prevent Service Requests
  8. Subject Matter Expert Networks in our Blogs, Twitter, Newsletters and Events - to prevent Service Requests

.....and of course, there's the ability to create and manage Service Requests.

"I'm FOR the customer"
-Chris Warticki
Global Customer Success Management

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