First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.
Remain a student of the product.
Personalize My Oracle Support Experience
Remain in the Know
Collaborate. Communicate. Connect
SOCIAL Circles of Influence
Engage with Oracle Support
1. Upload ALL reports if logging a Service Request
2. Leverage Oracle Collaborative Support (web conferencing)
3. Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)
4. Request Management Attention as necessary