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Oracle Premier Support - Trusted, Secure, Comprehensive

SRM Social Cloud Support Resources

Chris Warticki
Global Customer Success Management

First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.

Remain a student of the product.

Personalize My Oracle Support Experience

1. Setup Proactive Alerts and Notifications

2. Customize your MOS Dashboard

Remain in the Know

Subscribe Social / Marketing Newsletter

Subscribe to Cloud and SaaS, Newsletters

Collaborate. Communicate. Connect

SOCIAL Circles of Influence

Engage with Oracle Support

1. Upload ALL reports if logging a Service Request

2. Leverage Oracle Collaborative Support (web conferencing)

3. Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)

4. Request Management Attention as necessary

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