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Service Cloud (RightNow) Support Resources

Chris Warticki
Global Customer Success Management

First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.

Remain a student of the product.

1. Service Cloud Product Information Page

2. Training on the PRODUCT - Service Cloud (RightNow) Training

Service Cloud Learning Center

Oracle Cloud Learning Library

Oracle Service Cloud (RightNow) Social Experience Administration Collection

Service Cloud Learning Subscription - The learning subscription is organized into these channels:

3. Oracle Cloud Portal (Subscription and Services Admin)

4. Service Cloud (RightNow) Support Portal

  • Email Preferences
  • Support Notifications
  • Community Subscriptions
  • Expand your Network

5. Subscribe to Cloud, CX and SaaS, Newsletters

6. Service Cloud - Applications Customer Connect

Oracle Mobile App – News, Events, Videos etc

SOCIAL Circles of Influence

Engage with Oracle Support:

  • Upload any necessary reports if logging a Service Request
  • Leverage Oracle Collaborative Support (web conferencing) 
  • Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)

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