Oracle Premier Support — Trusted, Secure, Comprehensive

Sales Cloud Support Resources

Chris Warticki
Global Customer Success Management

First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.

Remain a student of the product.

1. Sales Cloud Product Information Page

2. Modern CRM Product Information Page

3. Sales Cloud Documentation and Resources

4. Sales Cloud Release Readiness

5. Sales Cloud Learning Library

6. Sales Cloud Learning Subscription

7. Oracle University – Fusion Applications Training

8. Cloud.Oracle.com – Oracle Cloud Portal (Subscription and Services Admin)

Sales Cloud - Applications Customer Connect

Personalize My Oracle Support Experience

Setup Proactive Alerts and Notifications

Customize your MOS Dashboard

Collaborate. Communicate. Connect


Popular Documents

SOCIAL Circles of Influence

Engage with Oracle Support

1. Upload ALL reports if logging a Service Request

2. Leverage Oracle Collaborative Support (web conferencing)

3. Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)

4. Request Management Attention as necessary

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