Oracle Premier Support — Trusted, Secure, Comprehensive

PaaS & IaaS Cloud Platform - Support Resources

Chris Warticki
Global Customer Success Management

First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.

Remain a student of the product.

1. Cloud Computing Product Information Page

2. PaaS Platform Information Page

3. IaaS Product Information Page

4. Oracle Cloud Learning Library

5. PaaS Learning Subscription

6. Cloud.Oracle.com – Oracle Cloud Portal (Subscription and Services Admin)

Personalize My Oracle Support Experience

Collaborate. Communicate. Connect


Oracle Mobile App – News, Events, Mobile MOS, Videos etc

SOCIAL Circles of Influence

Cloud Solutions Blog

Paas Blog

DaaS Blog

YouTube – Cloud

Oracle Cloud Zone

Cloud Café (Podcasts)


KNOW Support Best Practices


Engage with Oracle Support

1. Upload ALL reports if logging a Service Request

2. Leverage Oracle Collaborative Support (web conferencing)

3. Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)

4. Request Management Attention as necessary

5. Know My Oracle Support? Get Accredited

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