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Oracle Support Blog /
Cloud Support Resources,
Oracle Support Blog /
General Support Topics
July 15, 2016
PaaS & IaaS Cloud Platform - Support Resources
First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.
Remain a student of the product.
1. Cloud Computing Product Information Page
2. PaaS Platform Information Page
3. IaaS Product Information Page
4. Oracle Cloud Learning Library
6. Cloud.Oracle.com – Oracle Cloud Portal (Subscription and Services Admin)
Personalize My Oracle Support Experience
Collaborate. Communicate. Connect
Subscribe:
Oracle Mobile App – News, Events, Mobile MOS, Videos etc
SOCIAL Circles of Influence
Paas BlogOracle Cloud Zone
Cloud Café (Podcasts)
KNOW Support Best Practices
Technology Cloud Services (PaaS and IaaS) Information Center
(Doc ID 2048297.2)
Technology Cloud Services (PaaS and IaaS) Maintenance Schedule
Oracle Cloud Change Management Information(Doc ID 1681146.1)
Guide for Hosting Issues on PaaS Cloud Services [Document 1998898.1]
How to Reset an Oracle Cloud New User's Password [Document 2006125.1]
Changing/Switching Identity Domain While Logging Into My Services [Document 2040011.1
Guide for Hosting Issues on PaaS Cloud Services [Document 1998898.1]
Engage with Oracle Support
1. Upload ALL reports if logging a Service Request
2. Leverage Oracle Collaborative Support (web conferencing)
3. Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)
4. Request Management Attention as necessary