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Oracle Field Service Cloud (OFSC) - Support Resources

Chris Warticki
Global Customer Success Management

First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.

Remain a student of the product.

Service Cloud Platform Product Information Page

Oracle Field Service Cloud Product
Information Page

Training on the PRODUCT - Field Service Cloud Training




Integrating with History API

Use Field Service (Dispatcher)

Use Field Service (Technician)

Administer Field Service

Use REST for Field Service Cloud

View Field Service REST API Code Examples

Use Oracle Social Network to Improve Collaboration

Explore Oracle Social Network Video Series

Oracle Service Cloud Tutorials

Service Cloud Learning Subscription - The learning subscription is organized into these channels:

Oracle Cloud Portal (Subscription and Services Admin)

Service Cloud (RightNow) Support Portal

  • Email Preferences
  • Support Notifications
  • Community Subscriptions
  • Expand your Network

Subscribe to Cloud, CX and SaaS, Newsletters

Join the Cloud Field Service Forum

Service Cloud - Applications Customer Connect

Oracle Mobile App
– News, Events, Videos etc

SOCIAL Circles of Influence

· Oracle Service Cloud

· Oracle Service Cloud Support

· Oracle Cloud Zone

· Oracle Cloud

· Cloud Café (Podcasts)

· Oracle Customer Experience Blog

Engage with Oracle Support:

· Upload any necessary reports if logging a Service Request

· Leverage Oracle Collaborative Support (web conferencing)

· Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)

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