I am FOR our customers.
In this section I want to cover What is the Self-Service, Premier Support Investment?
I emphasized the self-service aspect because Oracle Support provides all the necessary tools, resources and assets for customers to stand on their own two feet to configure, manage and maintain their Oracle products.
Let's take a look :
Product Investment - Product Knowledge and Continued Education
Support Investments -
Self-Service Tools and utilities designed to help isolate and resolve customer problems quickly.
And, there's a whole lot more. That's just the beginning. Depending on the product line, there are many tools, diagnostics, scripts, best practices, communities and resources.
To begin to explore the Tools and Training Resources - Click here (MOS Login Required)