I am FOR our customers.
In this section I want to cover Value Based vs. Cost Based-Decision Making Results.
This is going to be a short article. In tight economic times, every decision is a bottom-line decision. It's snappy. It's quick. It makes somebody look like a hero and keeps business alive for a quarter at best. If it's a matter of making payroll or keeping the lights on, there's nothing I can do or say to help that decision.
Maximizing the Value of the Support Investment is about fully understanding that value and what's included. What I can do, is help our customers dissect what Premier Support has to offer. Nonetheless, at the end of the day, it's still a choice whether or not to evolve, adopt and utilize everything that is available.
What's the current state?
Answer the question yourself......."Where are we?"
Are we using the Products in the same way we've always used them? Are we using Support in the same way? Or, have we taken advantage of all that Oracle has to offer with both the Products and with Support? Are we experiencing the same interactions?
Take the following inventory as a team, as an organization, as a division and as a company.
Next - Part 4 of this series