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Maximizing the Value of Oracle Support - Part 3

Chris Warticki
Global Customer Success Management

The following is Part 3 of a 5-part series on Maximizing the Value of Oracle Support. Click: Part 2, Part 1

I am FOR our customers.

In this section I want to cover Value Based vs. Cost Based-Decision Making Results.

This is going to be a short article.  In tight economic times, every decision is a bottom-line decision. It's snappy.  It's quick. It makes somebody look like a hero and keeps business alive for a quarter at best.  If it's a matter of making payroll or keeping the lights on, there's nothing I can do or say to help that decision.

Maximizing the Value of the Support Investment is about fully understanding that value and what's included. What I can do, is help our customers dissect what Premier Support has to offer.  Nonetheless, at the end of the day, it's still a choice whether or not to evolve, adopt and utilize everything that is available.

What's the current state?

Answer the question yourself......."Where are we?"

Are we using the Products in the same way we've always used them?  Are we using Support in the same way?  Or, have we taken advantage of all that Oracle has to offer with both the Products and with Support?  Are we experiencing the same interactions?


Take the following inventory as a team, as an organization, as a division and as a company.

  1. Oracle Premier Support: Get Proactive! [ID 432.1]
  2. 8 Habits of Highly Effective Oracle Support Users
  3. Request Support Management Attention (SR Attention)
  4. Oracle Dynamic Toolbox
  5. MOS Catalog of Information Centers
  6. Oracle Support Calendar of WebCasts and Events
  7. PaaS & IaaS Cloud Platform - Support Resources
  8. Fusion Financials (ERP) Cloud Support Resources
  9. Sales Cloud Support Resources
  10. Service Cloud (RightNow) Support Resources
  11. SRM Social Cloud Support Resources
  12. CPQ Cloud Support Resources
  13. HCM Cloud Support Resources

Next - Part 4 of this series

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