Oracle Premier Support - Trusted, Secure, Comprehensive

Health Sciences Partner Support Best Practices & Resources

Chris Warticki
Global Customer Success Management

Thanks to all of our Health Sciences Partners that joined today's webcast on Support Best Practices and Resources.
Below is the leave-behind list of all the links to the information discussed.

First – The #1 investment is the product itself, therefore be a student of the product

OTN for Health Sciences Documentation
Healthcare Applications Training
Health Sciences Documentation
Life Sciences Applications Training
Health Sciences Knowledge Zones

Oracle University
All Product-specific landing pages
Oracle Learning Library aka, Oracle By Example – 6000+ Free Tutorials/Demos
Public list of all available webconferences
Advisor Webcast Current Schedule and Archives too from Support (ID 740966.1)
Oracle E-Business Suite Transfer of Information (TOI) courses (ID 807319.1)
Information about the functional changes in Release 12.1 and Release 12.1.x Release Update Packs (RUPs).

#2 – Remain In-the-Know from Oracle Support and Oracle Corporation

Setup Hot-Topics emails from My Oracle Support
Subscribe to available Newsletters from major product lines and technologies
Events & Webcasts Schedule and Archives
Product Support Newsletters from Oracle Support teams

#3 – Personalize My Oracle Support

Customize your Dashboard & use Powerviews

#4 – FIND it, the FIRST time, FAST!

Use the Knowledge Browser in My Oracle Support
Check out available Product Information Centers, like the one for OC/RDC
Know what Support knows with 100% certainty whether you need to open a Service Request or not.

#5 – Leverage ALL the available Diagnostics tools and Scripts

Proactive Support Porfolio - Categorical List of all Tools, Diagnotics, Scripts and Best Practices (by Product Family)
Configuration Manager
Install - Remote Diagnostic Agent (RDA) for Database, Server Tech & other Products
Over 25 built-in tools and tests. Over 80 seeded profiles
Ora-600/7445 Internal Errors Tool
Performance Diagnostics Guide and Tuning Diagnostics
PL/SQL Tuning Scripts

Install - EBusiness Diagnostic Support Pack for Applications

PSFT – Change Assistant
PSFT – Change Impact Analyzer
PSFT – Performance Monitor
PSFT – Setup Manager

JDE – Change Assistant
JDE – Configuration Assistant
JDE – Support Assistant

Guardian Resource Center

SUN Systems Mgmt & Diagnostic Tools
Oracle ASR Product Page
Oracle STB Product Page
Oracle Sun System Analysis Product Page
Oracle Oracle Shared Shell Product Page
Oracle Secure File Transport
Oracle Hardware Service Request Automated Diagnosis
Oracle Validation Test Suite
PC Check
Oracle Hardware Installation Assistant
Oracle Hardware Installation Assistant Product Page
Cediag Memory DIMM Replacement Management Tool

#6 – Engage with Oracle Support

Check Configuration Manager Healthchecks and Patch Recommendations
Fill-out Service Request Templates completely
Use all Diagnostics & Data Collectors (432.1)
Upload ALL reports if logging a Service Request
Leverage Oracle Collaborative Support (web conferencing)
Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)
Request Management Attention as necessary

#7 – Expand your Circles of Influence

Facebook: Oracle Health Sciences

Linkedin: Oracle in Healthcare and Life Science

Twitter: Oracle Health Sciences on Twitter

YouTube: youtube.com/OracleHealthSciences

#8 – Understand Oracle Support Policies and Processes

All Technical Support Policies
Lifetime Support Policy
Oracle Support Technical Support Policies
Database, FMW, EM Grid Control and OCS Software Error Correction Policy
Ebusiness Suite Software Error Correction Policy

- Chris Warticki
#Oracle News, Info & Support

Be the first to comment

Comments ( 0 )
Please enter your name.Please provide a valid email address.Please enter a comment.CAPTCHA challenge response provided was incorrect. Please try again.Captcha