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Oracle Premier Support - Trusted, Secure, Comprehensive

HCM Cloud Support Resources

Chris Warticki
Global Customer Success Management

First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.

Remain a student of the product.

HCM Cloud PRODUCT Information Page

HCM Cloud Documentation Learning Center

Get trained on the PRODUCT – HCM Cloud

Oracle Learning Library

HCM Cloud Library

Personalize My Oracle Support Experience

Setup Proactive Alerts and Notifications

Customize your MOS Dashboard

Remain in the Know – Subscribe to Cloud and HCM Newsletters

Collaborate. Communicate. Connect.

Oracle Mobile App – News, Events, Mobile MOS, Videos etc

SOCIAL Circles of Influence

Engage with Oracle Support

  1. Upload ALL reports if logging a Service Request
  2. Leverage Oracle Collaborative Support (web conferencing)
  3. Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)
  4. Request Management Attention as necessary

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