First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.
Remain a student of the product.
HCM Cloud PRODUCT Information Page
HCM Cloud Documentation Learning Center
Get trained on the PRODUCT – HCM Cloud
Oracle Learning Library
HCM Cloud Library
Personalize My Oracle Support Experience
Setup Proactive Alerts and Notifications
Customize your MOS Dashboard
Remain in the Know – Subscribe to Cloud and HCM Newsletters
Collaborate. Communicate. Connect.
Oracle Mobile App – News, Events, Mobile MOS, Videos etc
SOCIAL Circles of Influence
Engage with Oracle Support
- Upload ALL reports if logging a Service Request
- Leverage Oracle Collaborative Support (web conferencing)
- Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)
- Request Management Attention as necessary