According to a recent IDC white paper, Achieving Value with Oracle Premier Support for Business-Critical Databases and Systems, Oracle Premier Support helps organizations increase productivity, efficiency and reduce operational risk during their modernization processes.
Interviewed organizations reported that they rely on Oracle Premier Support to ensure the reliability and robustness of their Oracle environments upon which their businesses depend, and generate strong value through database administrator efficiencies and faster upgrade cycles.
More specifically, interviewed organizations indicated the following results with Oracle Support:
A retail healthcare customer said, “There are three main benefits of Oracle Premier Support. First, they have access to worldwide experience that we don’t have, so they see things that we don’t see and know things that we don’t know. Second, they have access to the source code. Third, they can bring a new perspective, an expert perspective.”
Explore the IDC white paper to better understand how Oracle customers are leveraging the depth of features and functionality available through Oracle Premier Support.