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Oracle Premier Support - Trusted, Secure, Comprehensive

Big Data Appliance (BDA) - Support Resources

Chris Warticki
Global Customer Success Management

First
and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.

Oracle Big Data Interactive Quick Reference

Oracle Big Data delivers a broad and integrated portfolio of products and engineered systems. It helps you acquire and organize the diverse data sources and analyze them alongside your existing data to find new insights and capitalize on hidden relationships.  This quick reference tool includes: Architecture diagrams with hotspots that allow you to drill down into more details

Remain a student of the product.

Information Centers within My Oracle Support (login required)

Personalize My Oracle Support Experience

Setup Proactive Alerts and Notifications
Customize your MOS Dashboard

Engage with Oracle Support

1. Upload ALL reports if logging a Service Request

2. Leverage Oracle Collaborative Support (web conferencing)

3. Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)

4. Request Management Attention as necessary

5. Know My Oracle Support? Get Accredited

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