and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.
Remain a student of the product.
Information Centers within My Oracle Support (login required)
Personalize My Oracle Support ExperienceSetup Proactive Alerts and Notifications
Engage with Oracle Support
1. Upload ALL reports if logging a Service Request
2. Leverage Oracle Collaborative Support (web conferencing)
3. Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)
4. Request Management Attention as necessary