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Ask the Support Blogger....he'll know (Skills & Training)

Chris Warticki
Global Customer Success Management

Question:  Is there any model or definition of the skills/resources that clients
should have to effectively use and support various Oracle products? 
We're
looking to do a gap analysis of what they need and what they have, and
to show where Advanced Customer Services can fill the gaps?

I get a lot of questions asked both internally and from our customers.  I'm going to start posting the replies so that all will benefit.

Answer:  Begin by going to Oracle University and do a job role guided learning path.  There's really no model (that I know of), but I've created a decent checklist
which is a good starting point for a discussion with your customer. 
Check this blog article out - 8 Habits of Highly Effective Oracle Support Users

Chris Warticki, Global Customer Management
#Oracle News, Info and
Support

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