On the Value of Integrated Service Planning

The other day my refrigerator went kaput with the regular symptoms - food smelling... There were two interesting occurences:


  • The number of UFO's (Unidentified Food Objects) in the refrigerator

  • The response of the manufacturer to the service request


    1. I was able to make an appointment for the next day, the day before a 3 day weekend -- on-line

    2. The service person showed up -- on-time

    3. He identified the problem and had the spare part -- in his truck

    4. He gave us a bill -- that made me swoon



While I was not happy (who would be?) to pay a princely sum ($260 for fixing a $45 part in 10 minutes), I really appreciated the overall synchronization that is needed to deliver this service.

Do you run a service operation that can command a premium for delivering such high-quality service without excess inventory or manpower?
Oracle can help with a full featured solution consisting of Oracle Service Parts Planning integrated with Oracle Service.

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Oracle Value Chain Planning enables best in class processes including demand sensing, shaping for profitability, fast event-driven scenario simulation, supply chain risk management, sales and operations and integrated business planning, comprehensive trade management, integrated order orchestration and promising, and multi-enterprise planning and collaboration.

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