Telefonica, Brazil tracking touble tickets for 50 million customers
By arungupta on Mar 23, 2009
Telefonica Brazil runs the backbone of Brazil by offering Internet, Voice, and Digital TV services to over 50 million customers. What do they rely upon to serve this huge customer base - yep, it's GlassFish!
The Field Technicians and Field Managers open and track resolution tickets using a system deployed on GlassFish. Other than using a variety of Sun hardware (M5000, T5220, and v480) they are also using Java Server Faces, EJBs and JMS.
They like the browser-based Administration Console and are also using JBoss Tools, Eclipse and Hibernate. No performance issues are seen after making an initial adjustment to the system.
The detailled GlassFish questionnaire provide additional details on all of the above.