Apps sysadmins are going to have a busy year. If you're still running your E-Business Suite environment on the 10gR2 database, I hope that you're aware that Premier Support for 10.2 ends in July 2010
. But if you're still on Oracle E-Business Suite Release 11i version 11.5.10, the impending end of Premier Support this year on November 30, 2010 is even more important.
Support windows for Oracle E-Business Suite are listed here:
Premier Support runs for five years from a product's first release. In the case of Oracle E-Business Suite Release 11.5.10, that window was increased to six years in recognition of the challenges that some of you face in justifying major upgrades in today's economy.
Here's a graphical summary of the EBS 11.5.10's support stages:
First year of Extended Support fees for EBS 11.5.10 waived
Regular readers may recall that fees for the first year of Extended Support for EBS 11.5.10 are waived. There is nothing that customers need to do to remain fully supported other than keep your support contracts current. Higher fees for Extended Support will start December 1, 2011 for most platforms. This is formally documented here:
What are the differences between Premier, Extended, and Sustaining
The differences between Premier and Extended Support
coverage are summarized here (see the Lifetime Support Policy document
for the product of your choice for a more detailed discussion of these
This table shows
that when a product goes into Extended Support, Oracle no longer has
the obligation to certify it with "most new third-party
From an E-Business Suite perspective,
third-party products include:
are the Extended Support implications for third-party certifications?
- Microsoft Windows operating
systems for end-user desktops
- Mac OS X operating systems for
- Internet Explorer, Firefox, Safari
browsers for end-user desktops
- Microsoft Office releases for
- Server-based operating systems for
application-tier and database-tier servers, including Microsoft Windows
Server, IBM AIX, HP-UX, RedHat Linux, Novell SUSE, and others
illustrative example may be useful: As a strictly fictitious example,
let's consider a case where Microsoft releases a new version of Internet
Explorer in, say, February 2011. I need to emphasize that this is strictly
a hypothetical example; I am not privy to IE release dates and would
not be permitted to speculate about them here
Support for Oracle E-Business Suite Release 11i began on December 1,
2010. Therefore, Oracle has no formal obligation to certify Oracle
E-Business Suite Release 11i with this February 2011 version of IE. For
the sake of this hypothetical example, let's assume that we have not
made any plans for certifying this new IE version with Apps 11i.
this example one step further, let's assume that you choose to deploy
this latest IE version to your end-user desktops, disregarding the risk
that it hasn't been formally certified with Apps 11i. Your early tests
look promising, so you roll it out.
You then encounter a critical
issue with EBS, that new IE release and, say, the latest JRE release.
If you report that issue, we will (in all likelihood) attempt to
investigate and resolve the issue. However, if it turns out that the
fix would require broad or deep changes to EBS 11i, Oracle has the
option of suggesting that you roll back to a previously-certified
browser such as IE 8.
Let me stress that this is an hypothetical
, one designed to illustrate the possible risks
associated with Extended Support. We haven't made any concrete plans
for certifying -- or not certifying -- EBS 11i with new browser versions
yet. But this example serves to underline that Oracle has no formal
obligations to release new third-party certifications once EBS 11i moves
into Extended Support status.What should EBS 11i users do?
now have three major EBS codelines: Release 11.5.10, Release 12.0, and
Release 12.1. Here's a graphical summary of the support windows for
these three releases (drawn from the Lifetime Support Policy above):
that the Extended Support window is intended to give you some breathing
room to upgrade to the next release covered by Premier Support. So,
you should consider your entire E-Business Suite 11.5.10 environment to
be frozen after December 1, 2010, the start of Extended Support. What about
the minimum baseline for EBS 11.5.10 Extended Support?
for the worst-case scenario where we don't release any new third-party
certifications for Apps 11.5.10 at all, "frozen" means that you
shouldn't expect to be able to upgrade anything on your EBS 11.5.10
desktop clients, application tier servers, or database tier servers.
no justifiable business case for EBS 11i users to upgrade to EBS 12.0
at this point. All E-Business Suite 11.5.10 users should plan on
upgrading to the EBS 12.1 codeline.
set of minimum technical requirements for Apps 11i goes into effect when
Extended Support begins in November 2010. These new minimum baseline
patch requirements are listed here:
As always, Oracle Support
will assist with diagnosis, triage, and debugging of any issues that
you report for your E-Business Suite environment. You will continue to
have access to any existing online support tools, knowledge base
documentation, and pre-existing fixes.
If you report a new issue
that requires a new bug fix, you should be aware that new patches will
be released only for the new baseline patches listed in the Minimum
Baseline Patch Requirements Note. You should plan to apply the baseline
patches (at minimum) listed in Note 883202.1 by November 2010 in order
to receive any new bug fixes.
For a more detailed discussion
about the new 11.5.10 patching baseline, see this article
on Oracle E-Business Suite Release 12 upgrades at OpenWorld 2010
is the year when upgrade fever begins to glow red-hot.
OAUG/Collaborate 2010 sessions last month that covered EBS 12 upgrades
were filled to ballroom capacities. Naturally, Oracle E-Business Suite
Release 12 upgrades will be heavily covered at OpenWorld 2010 this year,
too. I expect that this year's conference will have a large number of
customer case studies about R12 upgrades and reimplementations, R12
upgrade panels, and lots of sessions with practical tips for upgrading.
more critical resource: R12 Upgrade Forum
There are many
resources to support your upgrade to R12 (see the Related Articles
section below), but don't forget that we have an Oracle-sponsored R12
upgrade forum on the Oracle Technology Network:
This forum has thousands of
practical tips and advice from Apps DBAs who have gone before you in
implementing Oracle E-Business Suite Release 12.
discussions in this forum run around the clock, notably led by Hussein
Sawwan, one of the EBS community's most-prolific Oracle ACEs. Apparently, Hussein never sleeps. But
Hussein's not alone: a core team of Oracle engineers and some of the
most-experienced Apps DBAs in our EBS community hang out there. They
collectively provide amazing advice about R12 to novices and veterans
alike. Some questions are answered in minutes, much faster than
most Service Requests logged via Oracle Support.Related
The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle.