Friday Dec 30, 2011

Limited Extended Support Available for Oracle Single Sign-On through 2012

Premier Support for Oracle Single Sign-On 10gR3 ends on December 31, 2011.  This was originally slated to be the end of error correction support for Oracle Single Sign-On 10gR3. 

Our Oracle Identity Management team has just revised that policy.  If you have an existing support contract, you will now be able to receive limited Extended Support for Oracle Single Sign-On from January 2012 through December 2012.  Only Severity 1 fixes for Oracle Single Sign-On will be released during the limited Extended Support period.  Critical Patch Updates (CPUs) for Oracle Single Sign-On will not be released during the limited Extended Support period. 

These changes are published in:

This is good news for those of you that have not been able to migrate to a single sign-on solution utilizing Oracle Access Manager and Oracle E-Business Suite Access Gate.  Keep in mind though, the clock is ticking and limited extended support will end in a mere 12 months.  It is strongly recommended that you use this additional time to integrate your single sign-on deployment with Oracle Access Manager and Oracle E-Business Suite Access Gate.  


Our recommendations

EBS 12 customers should move to a single sign-on solution using Oracle Access Manager 11g

EBS 11i customers first upgrade to EBS Release 12.1.3, then integrate with Oracle Access Manager 11g.  If an R12 upgrade is not possible, then R11i customers are encouraged to migrate their single sign-on solution to Oracle Access Manager 10gR3

EBS customers looking to deploy a single sign-on solution for the first time are strongly encouraged to deploy a solution using Oracle Access Manager 11g.

References

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Friday Oct 28, 2011

Premier Support ends December 2011 for Discoverer 10g, Portal 10g, Single Sign-On 10g, and others

All Oracle E-Business Suite system administrators should check the Lifetime Support dates for their technology stack components regularly.  If you need a primer on how support policies for Fusion Middleware and Server Technologies components interact with E-Business Suite support dates, see:

Table showing Fusion Middleware support timelines

December 2011 is a critical threshold for several products used by Oracle E-Business Suite customers.  Premier Support ends on December 31st, 2011 for:

  1. Discoverer 10g
  2. Portal 10g
  3. Oracle Internet Directory 10g
  4. Single Sign-On 10g
  5. BPEL 10g
  6. Business Activity Monitoring 10g
  7. Business Intelligence Enterprise Edition 10.1.3.x
  8. WebCenter Suite 10.1.3.x
  9. Oracle Identity Manager 9.0.x

Extended Support is not available for many these products -- check the Lifetime Support Policy for Oracle Fusion Middleware (PDF) for details.  All customers using these products should upgrade to the 11g equivalents as soon as possible.

E-Business Suite 11i users running Oracle Single Sign-On 10g users should upgrade to Oracle Access Manager 10g.  Oracle E-Business Suite Release 12 users running Oracle Single Sign-On should upgrade to Oracle Access Manager 11g.

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