By mzshaw on Aug 06, 2008
Oracle Support recently made some organization changes to handle customer-reported security related issues more efficiently. As I am involved in analyzing security-related Service Requests (SR), I've assembled some notes about Oracle's processes, which may help should you need to report a security issue.
It goes without saying (but I'll say it anyway) that Oracle takes security extremely seriously and strives to be very proactive in this area. Our policy and procedures are designed to protect your data and ensure that issues are dealt with promptly.[Read More]