Updated Tips for Debugging Sun JRE + Forms Focus Issues for EBS 11i and 12
By Steven Chan - EBS-Oracle on Jul 21, 2009
Oracle Jinitiator 1.3 will be desupported for Oracle E-Business Suite Release 11i users at the end of this month, July 31, 2009. If you haven't already begun your conversion from JInitiator to the native Sun Java Runtime Engine (JRE) plug-in, now is the time to start.
The end of this month marks the end of the JInitiator era for Apps 11i. After this point, we will only support the Sun JRE for Forms users connecting to the E-Business Suite. I've summarized everything you need to know about the EBS switch from JInit to the Sun JRE in this roundup article.
Clusters of Common Focus-Related Issues
As more of you make the cutover, we've seen that your reported issues are clustering around some common themes. Based on your feedback and reported issues, we've updated our internal training for all Support engineers who cover Applications Technology topics. Our latest diagnostic and debugging techniques for EBS Forms focus-related issues have been refreshed.
Our Support and Development teams published notes for diagnosing Forms focus-related issues with Apps 11i earlier this year. That troubleshooting guide's scope has been broadened to include additional guidance and tips for Oracle E-Business Suite Release 12 environments, too:
- Diagnosing Forms Mouse Focus Problems Using JRE (Note 760250.1)
The latest topics covered in this Note include:
- What is a focus issue?
- Why are Focus Issues Experienced?
- Symptoms Indicating a Loss in Focus
- Strategy for Investigating and Resolving Focus Issues
- The Right Checks to Ensure it's a Focus Issue
- Fixing Known Focus Issues
- Determining the Current Forms Version and MLR Patch (Release 11i)
- Determining the Current Forms Version and MLR Patch (Release 12)
- Gathering the Right Information
- Debugging Steps for Focus Issues
- Reporting a Focus Loss to Oracle Support Services
Getting Support from Oracle for Your Conversion
I've noted this before, but it's worth repeating. We're very interested in helping you get through this conversion with a minimum of pain. If you hit any problems with your Apps conversion to the native Sun JRE plug-in, please log a formal Service Request via Metalink. Our Support engineers will work with you on this, and also track the underlying issues to see whether changes to our documentation or patches are warranted. If necessary, we'll work with Sun to get fixes prioritized for future JRE releases, too.
Given my position in Oracle Development and the visibility of this blog, I sometimes think that my perspective on customer deployments might be a little skewed. I'd appreciate your help in getting an accurate view of how these conversions are going for you. I'd be very interested in hearing about your experiences, good or bad. What went well? What went sideways? Please feel free to sound off in the comments or drop me a private email with more details about your migration.