New Support Changes for Apps 11.5.9 and 11.5.10
By Steven Chan-EBS Development-Oracle on Apr 16, 2008
[Apr 28, 2008 Update: There are now separate Lifetime Support documents for Oracle Applications and Oracle Technology Products. The former has been updated with the new information below.]
Chuck Phillips announced two important changes to the support windows for E-Business Suite 11.5.9 and 11.5.10 at the OAUG Collaborate conference in Denver this week.
What's Changed for 11.5.10 Support?
Premier Support for 11.5.10 is being extended by one year from November 2009 to November 2010. Extended Support for 11i10 will begin in December 2010 and end November 2013. 11i10 will move to Sustaining Support in December 2013.
What's Changed for 11.5.9 Support?
Premier Support for 11.5.9 still officially ends in June 2008. However, the first year of Sustaining Support for 11.5.9 will include resolution of priority one technical assistant requests. 11.5.9 users in the U.S. will also receive 1099 support for the first year of Sustaining Support.
What Are Premier and Sustaining Support?
Each support category covers different things. Here's the latest published summary table as of today:
A Word of Advice
I understand that these changes were made in response to customer feedback provided through the OAUG Support Council. The driving force behind the request was for customers to have more time to plan for their upgrades.
As such, although you have more breathing space now, the clock is on -- particularly for 11.5.9 users. If you're still on that release, it's time to start considering your upgrade strategy as soon as possible.
- End of Premier Support for Apps 11.5.7 & 11.5.8
- JInitiator 1.1.8 To Be Desupported for Apps 11i
- JInitiator 1.3 To Be Desupported for Apps 11i in July 2009