Frequently Asked Questions about Latest EBS Support Changes

Two important changes to the Oracle Lifetime Support policies for Oracle E-Business Suite were announced at OpenWorld.  These changes affect EBS Releases 11i and 12.1.

Timeline showing updated EBS Support dates

The changes are detailed in this My Oracle Support document:

A new document answering the top Frequently Asked Questions about these support changes is now available:

Questions answered in this new FAQ include:

  1. Why is Oracle providing an exception for Severity 1 Production Support for the first year of Sustaining Support for EBS 11.5.10?
  2. Will customers need to purchase an additional contract for the 11.5.10 Exception to Sustaining Support?
  3. What defines Severity 1 Production Support in the 11.5.10 Exception to Sustaining Support?
  4. What are the differences in the Lifetime Support Policy feature benefits from Extended Support to the Severity 1 Production Support in the 11.5.10 Exception to Sustaining Support?
  5. More questions about US 1099, Payroll legislative updates, security patches, and more

1. Changes for EBS 11i Sustaining Support

The first change is that  we will be providing an exception for the first 13 months of Sustaining Support on Oracle E-Business Suite Release 11.5.10 (11i10), valid from December 1, 2013 – December 31, 2014. This exception support will be comprised of three components:

  1. New fixes for Severity 1 production issues
  2. United States Form 1099 2013 year-end updates
  3. Payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for fiscal years ending in 2014

Customers environments must have the minimum baseline patches (or above) for new Severity 1 production bug fixes as documented here:

2. Changes for EBS 12.1 Extended Support

More time:  Extended Support period for E-Business Suite Release 12.1 has been extended by nineteen months through December, 2018. Customers with an active Oracle Premier Support for Software contract will automatically be entitled to Extended Support for E-Business Suite 12.1.

Fees waived:  Uplift fees are waived for all years of Extended Support (June, 2014 – December. 2018) for customers with an active Oracle Premier Support for Software contract. During this period, customers will receive all of the components of Extended Support at no additional cost other than their fees for Software Update License & Support.

Where can I learn more?

There are two interlocking policies that affect the E-Business Suite:  Oracle's Lifetime Support policies for each EBS release (timelines which were updated by this announcement), and the Error Correction Support policies (which state the minimum baselines for new patches).

For more information about how these policies interact, see:

What about E-Business Suite technology stack components?

Things get more complicated when one considers individual techstack components such as Oracle Forms or the Oracle Database.  To learn more about the interlocking EBS+techstack component support windows, see these two articles:

Related Articles

Comments:

Hi Steven,

Regarding the "Payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for fiscal years ending in 2014".

We have an EBS 11.5.10.2 payroll system on the Isle of Man - a "British Crown Dependency" (I think is the right terminology). Do you know if this is included in the "United Kingdom" payroll regulatory updates included exception to Sustaining Support?

IoM legislative patch details usually appear on the UK support notes in MoS.

Thanks

Posted by guest on October 19, 2012 at 02:43 AM PDT #

Hello, Guest,

Our HRMS Development team has confirmed that the Isle of Man will be covered by the Exception to Sustaining Support terms.

Regards,
Steven

Posted by Steven Chan on October 22, 2012 at 11:53 AM PDT #

We have EBS 11.5.10.2, What happen with Mexico about Payroll regulatory updates for 2014.

Posted by Enrique Susarrey on March 25, 2013 at 12:47 PM PDT #

Enrique,

As stated in the article above:

"Payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for fiscal years ending in 2014."

Unfortunately, Mexico is not included.

Regards,
Steven

Posted by Steven Chan on March 25, 2013 at 12:59 PM PDT #

Hi Steve,

We're about to start an Oracle EBS implementation project, and I've been asked to provide accurate details about the localization policy.

I already have "Oracle® Financials Country-Specific Installation Supplement", but I'm looking forward to be able to answer questions like:

- How much time after a country-specific regulation changes does Oracle delivers the localized release?

- How much time after an US release does Oracle delivers the localized one?

Basically, I'm looking for any formal localization policy that Oracle may have, or related information.

Could you help me to get this information, or point in the right direction?

Thanks!
German

Posted by German on April 05, 2013 at 10:59 AM PDT #

Hello, German,

Sorry for the delay in responding to this. Your question had to make its way through a couple of internal groups. Here's what they said:

"There isn't a specific policy or commitment from Oracle with respect to how quickly we deliver localizations for new legal requirements. The answer is, it depends. In general, it is well before a compliance deadline; though we have had a very small number of instances in the past where the timeframe provided by the government has been too short to allow that (e.g. Brazil SPED).

"The EBS Globalization Center (MOS note number ID 973912.1) has a lot of information on localizations. Linked off of this page is a legislative updates note page that provides a listing by region/country of legislative changes impacting EBS. Some are a matter of configuration changes, and others require software updates. When software updates are required, a link to the ARU is provided."

Regards,
Steven

Posted by Steven Chan on April 11, 2013 at 09:50 AM PDT #

Thanks a lot Steven!
This information is really helpful!

Posted by German on April 11, 2013 at 11:28 AM PDT #

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