End of Premier Support for Apps 11.5.7 and 11.5.8

[February 11, 2010 Update: Replaced outdated table with new table showing differences between support levels]

I've previously noted that E-Business Suite sysadmins need to monitor Oracle's Support Coverage windows for different parts of their environments.  Important milestones for the end of Premier Support for 11.5.7 and 11.5.8 are nearing.

Premier Support for the E-Business Suite will end for:
  • 11.5.7 on May 31, 2007
  • 11.5.8 on November 30, 2007.
What Does This Really Mean?

The following document is mandatory reading for all Apps sysadmins: 
It contains specifics about support coverage dates for E-Business Suite releases, Database releases, and Fusion Middleware releases.  It also contains the definitions for critical terms such as Premier Support, Extended Support, and Sustaining Support.

Sustaining Support for these releases starts when Premier Support ends.  Under Sustaining Support, you'll still be able to contact Oracle Support and get help with diagnosing your issues.  You'll still have access to existing patches, workarounds, and Notes.

However, if you discover a new issue -- one that needs a new patch -- then you'll first be advised to upgrade to a release that's still in Premier Support status.   If you run into this situation, by the way, my advice would be to bite the bullet and upgrade all the way to 11.5.10 with Consolidated Update 2 (CU2) or Release 12.  There's no real advantage in upgrading from, say, 11.5.7 to 11.5.9 at this point.

Most importantly, you should remember this:
  • Sustaining Support doesn't include new updates, fixes, security alerts, and critical patch updates.
If you're still on either 11.5.7 or 11.5.8, I fervently hope that none of this is news to you, and that your upgrades are already under way.  Good luck!

Related



Comments:

Thanks for the tip from your survey.  I agree.  I think that the shift from our "Metals" Support policies (e.g. Bronze, Silver, Gold) to the "Applications Unlimited" policy is something that many sysadmins may not have paid sufficient attention to.  At Collaborate 07, I did an informal survey of people using Discoverer with the E-Business Suite.  The vast majority were still on 4i, despite the notable performance and memory management advantages of 10g, the painless upgrade path, the cost (free), and the desupported status of 4i.  I wasn't surprised, however.  I believe that our collective drum beats will be heard.  I'll keep banging...Regards,Steven 

Posted by Steven Chan on May 15, 2007 at 02:20 AM PDT #

Thank you for continuing to "bang the drum" on the various support coverage windows. Your messages are certainly valuable to the customers.

I conducted a very informal survey at Collaborate 07. Of the 112 people I questioned, only 23 had a good understanding of Oracle's support policy and the support lifecycle could have on their business. While my survey probably won't hold to to statistical scrutiny, it does provide an indicator that we need to work harder on getting the message out - posts like this certainly help.

Thanks again,
--Floyd--

Posted by Floyd Teter on May 15, 2007 at 03:47 AM PDT #

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