Friday Mar 22, 2013

Apple iPads Certified with Oracle E-Business Suite 12.1

Apple iPad and iPad miniApple iPads are certified with Oracle E-Business Suite 12.1. 

This certification covers Safari with E-Business Suite OA Framework-based (HTML) applications.  These are sometimes also referred to as "Self-Service Web Applications" (SSWA).

This certification also covers the use of Apple's Mail app to approve E-Business Suite Workflow notification emails.

It is not possible to run Java-based applications on iOS devices, so Oracle Forms-based products requiring the Java Runtime Environment (JRE) plug-in are not available on iPads.

Requirements

  • Oracle E-Business Suite 12.1.3 and higher
  • iOS 6.0 and higher

What about iPhones?

EBS OA Framework-based products are currently designed assuming that the client device has a desktop-class screen (e.g. 1024 x 768).  Safari on iPhones also works, but given the smaller screen size, the user experience is not ideal.  We recommend using iPads for the optimal user experience when accessing OA Framework-based EBS products.

The use of Apple's Mail app to approve EBS Workflow notification emails is certified for both iPads and iPhones.

Using standards-compliant mail clients to approve Workflow notifications

Oracle Workflow is a key part of the E-Business Suite's technology stack.  It can be configured to send emails (via SMTP) that notify E-Business Suite users that certain EBS transactions are awaiting their approval.  E-Business Suite end-users can respond to those notification emails by clicking on a link in those emails, or responding with an email containing certain keywords in the body of a reply.

We test Workflow and E-Business Suite notifications using Windows desktop based email clients such as Microsoft Outlook.  We have tested Apple's Mail app as part of this iOS certification.  We do not currently perform any tests of Workflow notification emails with other mobile devices (e.g. Android, BlackBerry Email).

We would expect standards-compliant email clients to be able to handle Workflow notification emails properly, including email clients on mobile devices.  Some mobile email clients are unable to handle standards-based emails, and other email clients may truncate long Workflow notification emails.  These issues may prevent certain email clients on mobile devices from handling Workflow notifications properly.

If you encounter issues with Workflow email notifications on smartphones or mobile devices that can't be reproduced on standards-compliant email client, our recommendation would be to process Workflow notifications on the latter.

On a side note: technically-inclined readers might be interested to hear that we're aware of at least one web-based email client that does not comply with RFC 2368 in its handling of new line characters in mailto URL encoding.  Web-based email clients with issues like that will be unable to handle Workflow notifications properly.  If you encounter issues with web-based email clients that cannot be reproduced on a conventional Windows desktop-based email client, our recommendation would be to process Workflow notifications on the latter.

What about other mobile devices?

Other mobile devices are not certified yet.  If you have deployment plans for Android-based devices as EBS clients in your organisation, please drop me a line with details.  We are working through complications around fragmentation in the Android space, and insights into your requirements would be helpful.

References

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