Tuesday Mar 03, 2009

Startup Essentials Customer story - OneDoc, Multizone, BizSpark and Sun

CASE STUDY: OneDoc Limited

Professionally hosted Infrastructure allowing complete location independence

OneDoc is a privately, British owned software company that provides collaboration and compliance software. Its technology is based on the Microsoft software platform, and makes multi-user editing and sharing of Microsoft Word and other documents safe and effortless whilst providing a brilliantly simple compliance solution. The software cleverly tracks the changes to multiple Word documents by multiple users  – and allows easy electronic collaboration for document review and editing.

OneDoc has been in development for a number of years and is run by a talented team who has helped build a number of great technology companies often at the forefront of a new market sector. Although the business is based in Reading, the team are dispersed around the UK and its become a requirement to be location independent in everything that OneDoc does.[Read More]

Monday Dec 01, 2008

Financial meltdown in a visual way - explains it simply.

So we went from bouncing along, all happy and talking about extensions, new houses and the latest property in Spain, but almost overnight it went to a dead economy and you can't get a mortgage to buy a home, never mind to extend it. So what does this all mean, foreclosures, repossessions, money circles and loans within loans, well here are some lovely images to help explain it all, courtesy of mint.com

Friday Sep 19, 2008

Guest Post - Why is the UK not getting social media ?

Three things got me annoyed yesterday:

1) Not being at Web2expo - i'll get over that, i'm trying to get to Berlin ;-)
2) Preparing for a practical workshop on blogging only to realise that 75% of the time is going to be spent explaining what tags are and rss is rather than discussing how they can be of benefit to a business.
3) Control freaks - people who think that a little bit of knowledge think they know it all (won't go into that one!)

In particular, number two got me thinking that as a country, we are woefully under-educated when it comes to social media. Why are we still having conversations about what these tools are rather than what they can do for you?

I'd like to throw a few thoughts into the hat and see what people like Neville, Stephen, Steve, Becky, Will, Dave, Robin, Hugh, Jas, Stuart and maybe even Chris, Brian, Geoff and Pete have to say:

Is online social interaction (the principle of people/customers meeting online to share things and meet each other) SO far beyond people's grasp they just do not get what happens and what people do?

The idea that without your work hat on, "I don't use the internet like that , so why would my customers?"

Does the rate of change/growth of new social media tools scare IT departments or marketing/pr teams that anything they may decide to adopt may be obsolete in a few months? What about the sheer number of tools they could use? Is it realistic to expect a marketeer to keep track of everything that goes on?


Are we  our own worst enemies? Do we like to talk XML, php, css and other jargon too much that we actually alienate the very people we are hoping to adopt the tools we talk about?


This relates nicely in fact, to point number three. People who have traditionally been in total control of their customers (when their customers didn't know any better) are now petrified that they can't control what their customers are saying. Burying their heads in the sand won't work.

Previous tools such as websites, direct mail, press ads and email were great at telling customers what the brand wanted them to hear but now marketeers have to get their heads around the fact that those same recipients are talking back – just that they are telling other customers not them!

Tone of Voice

After decades of talking AT customers, brands are now having to talk TO customers. How do you talk to people you have spent years ignoring what they say? How should you speak to them? Learning THAT takes either a lot of listening, training or plenty of both.

Social Media Tools are "a phase" of internet growth

Several years ago (early 90's), when working for a large mail order company, the whole business began gearing up for this "internet" thing that was coming.

HR were booking training sessions for people like there was no tomorrow , business-wide email was starting to roll-out and you could sense that people knew something big and important was going to happen. 15 years and 1 billion online users later - they were right.

The impression I get of what many of us might call the proverbial "sea-change" in the internet is that social media and its associated tools are nothing more than evolution rather than revolution.

I'll end with some links to a couple of great posts, (from Suw who is organising the blogger outreach for the Berlin Web2 Expo and the legendary BL Ochman)all around exactly what I am talking about above as well as the Chris's 12 reasons why he thinks the UK isn't blogging or adopting social media tools:

1 - You don't understand why you'd want a business blog. Neither does your CEO.

2 - You are the CEO. And you're not going to allow your minions to blog.

3 - You think it is too risky to allow your colleagues to write blog posts.

4 - Your PR agency thinks blogging is a bad move.

5 - You mentioned something to the techies. It is in their development schedule.

6 - You haven't figured out who will contribute to the blog, or what you will write about.

7 - You can't see any benefits whatsoever. It would be a waste of time.

8 - You don't see any return on investment. It would be a loss leader. We don't do loss leaders.

9 - You have no clue about how to set up a blog.

10 - You think blogging is all hype / a passing fad / for kids.

11 - You are happy to ignore blog activity in the US. The US is a totally different environment for this sort of thing.

12 - You think blogging isn't right for your business.

This is a guest post taken from Paul's Blog  Blending the mix, Paul is a Client Services Manager at Digital Marketing Agency KMP. Part of his role is  to understand how best our clients can embrace social networks and blogging.


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